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We run painting and furniture upholstery courses and needed a simple to use app to plugin to our Shopify Store. We are new to Shopify and so had a number of questions about how to make things work properly. The team from Experiences was incredibly responsive and friendly, taking the time to answer even the silliest of questions from me! We are now enjoying taking many workshop bookings and are very happy using Experiences!
Thanks Michelle! We're super happy to have such an accomplished crafts-person and educator as a customer. I'd encourage all Australians to beat a quick path to Mint by Michelle for a workshop to learn how to revitalize and enhance their tired old bureaus, side tables, dressers, wardrobes, and coffee-stained coffee tables.
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This app was very disappointing and I would not recommend it to another store.
Firstly the events massively oversold. The tickets sold extremely fast and it quickly became apparent that more than the ticket limit had been sold. When we realised, one of the events had oversold by 40% with another also overselling. We took them off sale immediately or this number could have been way worse. This has left us in an extremely difficult situation with our restaurant team having to cater for a massively increased event at such an extremely busy time which is not good.
Also once the event information came through we could see there were some serious issues with the details that had been entered by the customers.
Overall we feel the app has caused just a huge amount of issues.
We're very sorry for your negative experience with us. Negative reviews are a good learning experience for our team, and we'll be digging into what happened here and updating our response to your review soon.
Updated: This app has promise (great developers and support) but unfortunately didn't work for my purposes. We really need another option other than a calendar view to sort through multiple events. My customers were having to scroll through 6 months of blanked out dates to get to the one date we had--there should be an option for a dropdown menu of dates. We were losing sales dramatically due to this function.
Updated response: We're sorry to see you go! For future reference, if we have the pleasure of serving you again, we do have an additional date picker that is a month view (https://bityl.co/5e8T) and we also have a big calendar that combines all your experiences into one view with a list option (https://bityl.co/5e8W).
In the meantime, good luck with your beautiful farm and experiences!
Thanks for your review. It is a pleasure to work out some of these issues with you and we really appreciate your patience. Your farm looks magical and lovely!
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The design looks great but the service completely failed. It's complicated to set up and never actually worked. I made two tickets with the customer service team and received no solution. Both times they said they were looking into the issue and never got back to me. I wasted time and money trying to use this. They had ample time to convince me and help me, but they failed - big time.
We are very sorry you had a bad experience. We reached out to you twice and you viewed our replies both times. A follow-up from us to you was left unanswered, perhaps it got lost in your email.
One of our replies was assigned to a team member who was looking into your account and we regretfully failed to inform you of the fix we were making with your theme.
If you'd like to give us another chance to make the app work for you, please contact us at hello@experiencesapp.com and we'll publish the fix that was necessary for your particular theme.
If not, good luck and we're sorry for your negative experience.
We have just added the app to our website, and we're very pleased with seamless, easy integration and set up! I have a few small tweaks to make the fit better for our branding, but the team has been super responsive and are helping us out!
This app is simple, but still includes many features and capabilities we haven't found with other products - and is definitely easier to install and use.
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App was simple to set up but doesn't have capability for multi-day bookings, which is a large part of what my business does, or for recurring events at a custom/random frequency. I really liked that it has the "Reserve" and "Prepay" options. Had to uninstall for now but if the multi-day and recurring options become available I will 100% use for my store
Thank you for your review. We plan to add multi-day bookings sooner than later. It's at the top of our roadmap. We'll let you know when we have that done and we hope to see you using our app again soon!
It doesn`t do much more than put a page on your store, like a product with a buy button, and they want 50 bucks a month for that? Dreamers.
Thank you for the opportunity to clarify what the Experiences app does. In short, it does much more than just create a customizable booking page:
- It sends out customizable confirmation emails and reminders to customers so they show up for the day/time they reserved.
- It creates a dashboard of all upcoming events and bookings so you can see who's coming, when, and to what experience.
- It allows for pre-paid, free, and reservation booking types to accommodate different ways of doing business. If not a pre-paid booking type, it skips the Shopify checkout step because no upfront payment is required.
- Our app has a Shopify POS app to check-in/check-out customers and to create new bookings using your iPad.
- Instead of having to use a third-party booking app with a different customer record, the Experiences app combines all your customer's purchases into one record so you get an accurate lifetime story of all their interactions with you.
- It has a (growing) API that allows for further customizations.
- And more...
Shopify, like most other eCommerce systems, doesn't have a built-in appt/booking tool. If you're like one of our successful merchant customers who both sell experiences and other merchandise, our app is super helpful in selling both product goods and time-based offerings.
I'm sorry you didn't have a chance to explore all the features we provide and we wish you well in finding a booking tool that seamlessly integrates with your store and meets your needs.
Thanks for the 5-star review. We're glad to have you!