Experiences: Events & Tickets

I have been using Experiences for 3 seasons; getting pretty good at creating an Event and getting it on the system quickly.

We changed Templates this past winter and when I released our list of Events our customers could not complete the check-out process. YIKES.

The Experience folks helped me out -- on a Saturday morning -- and looked at things. They determined it was not Experiences but our new Template. Now I knew where to resolve the issue.

So very thankful for their assist (even if outside of their scope of responsibility). Problem solved, bookings came in immediately!

I have been using experiences for my cooking classes and small group events for over a year now and am very happy with the results.

The events are easy to load and work well within the Shopify platform.

I am overwhelmed by the amazing customer service received when I have had issues in the past. All issues have been resolved with a higher than expected outcome.

I would highly recommend experiences.

Great app and quick to reply to work through any issues.

I have been using the experiences app on my website for about 2 years now, and I cannot Rave highly enough about the amazing customer support. Whenever I have a question or issue, the team responds pretty much immediately with actual real humans, not bots, and they work extremely hard to resolve whatever the issue is. Most recently I had an issue with shopify, and Shopify wrongly claimed that the issue had to do with the experiences out. So I reached out to the experiences team, and they took a lot of time to research the issue and find out that it was in fact a Shopify problem, but they still told me exactly what I needed to do to fix the issue. I would never have expected them to keep looking for Solutions once they figured out that it was not in fact their app, but they did. Special kudos to mark. This degree of customer service is very hard to come by, and worth its weight in gold!

Mark and the team were very efficient and able to quickly resolve the issue I had when I first downloaded the app. Mark responded promptly and was able to provide a successful solution, showed excellent communication skills and good customer service skills
Many thanks guys