Experiences: Events & Tickets

I usually don’t do reviews, but I really felt I had to for this app. The customer service is beyond amazing! They really took the time to help me figure out an issue even though it was outside of their regular hours. They responded right away and were able to get me all the information and details I needed to pinpoint where the issue occurred. They prioritized the emergency we were having even though it ended up being something on our end. They were super kind, courteous and professional. Mark was amazing to work with and I highly recommend this app for anyone looking for a smooth and responsive booking system.

Great support whenever I had an issue or question. Easy to use with new features being added regularly. The Experiences check in app works very well when checking in hundreds of customers for a large event. The added QR code ticket customizer is a nice feature for branding your digital tickets.

I have been using the experiences app on my website for about 2 years now, and I cannot Rave highly enough about the amazing customer support. Whenever I have a question or issue, the team responds pretty much immediately with actual real humans, not bots, and they work extremely hard to resolve whatever the issue is. Most recently I had an issue with shopify, and Shopify wrongly claimed that the issue had to do with the experiences out. So I reached out to the experiences team, and they took a lot of time to research the issue and find out that it was in fact a Shopify problem, but they still told me exactly what I needed to do to fix the issue. I would never have expected them to keep looking for Solutions once they figured out that it was not in fact their app, but they did. Special kudos to mark. This degree of customer service is very hard to come by, and worth its weight in gold!