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Great customer service. Had a glitch, they immediately fixed everything in an hour. I messaged them on the help button because the search was not clicking on mobile. After explaining it to the support team they quickly tested everything out and fixed the problem.
This is an update to a previous comment where I commented that this company has increased their rates BRUTALLY from paying 9 dollars to almost 200 dollars to receive the same service. I was able to realize this because we are doing a store migration and when installing the application in the new store and we appeared the current rates of $ 9 to 500 products and although it seems somewhat disproportionate .... there is freedom.
We like the search engine, but we don't like the way they have managed this update of rates from one day to another. They have solved it respecting the price we had before in the new store that we are migrating. Thank you for that.
We do not know if this option to MIGRATE from an old store to the new rate and pay 9 dollars for it has been only for us or it is an option that will be installed in general so that all those stores that have the same problem and need to migrate .... can continue to keep the old rate. I guess they will clarify it here.
Finally, we give you 4 stars for the subtraction that this event has fortunately already solved.
Thank you.
Dear Customer,
Thank you for taking the time to share your concerns with us. We are sorry to hear that you are disappointed with the recent changes to our pricing structure. We understand how important pricing is to our customers and want to assure you that we take your feedback seriously.
We apologize for any confusion caused by the sudden price increase and want to address your concerns as best as possible. We want to emphasize that the new pricing structure will only be applicable to new customers. As an existing customer, we would like to offer you a special deal to help ease the transition to our new pricing structure. Our customer support team will assist you in this transition. This offer demonstrates our appreciation for your business and helps you see the value in our new pricing structure.
We understand that the pricing changes may have been unexpected, and we want to assure you that we value your loyalty as a customer. We have significantly improved our app with enhanced themes, language support, and features such as pinning and business rules, which clearly add more value than the cost. These improvements allow us to enhance the search experience for our customers.
We are constantly working to improve our app, and these changes will benefit you and your store long-term. We are sorry for any inconvenience caused by the pricing changes and want to assure you that we will continue to provide you with a high-quality search experience.
If you have any questions or concerns, please do not hesitate to contact us. We are here to help and want to satisfy you completely with our service.
Thank you again for your feedback and understanding. We look forward to continuing to work with you and providing you with the best search experience possible.
Best regards,
Expertrec Team
Excellent search app, highly recommended. I installed this app on my store and wanted it to fit in with the branding. Customer support was very fast & helpful in setting up everything and customizing it for me.
I am very happy with this app, after testing a lot of search bar (but a lot more expensive) and with custom optimization of Expertec Team we finalized a great solution for our store. I would suggest anyone that looks for a good search tool!
Very quick facet responses with high accuracy results! Larger catalog stores will definitely appreciate what Expertrec has to offer. Their team goes the extra step for client success. Highly recommend!
Excellent support. We've installed this app in our huge shop with more than 10.000 products and looks fine. It needs to make some adjustements due we have also a multicurrency site but support team is pretty professional and take care of his customers trying to fix everthin they needs. This young app will go far. We're going to start install this app in all sites that we have. Keep up the good job!
Very easy to use .It makes our work quick and easy. Thank you very much!I am very optimistic about this software
I installed this app onto my store, there were a couple of things that I wanted to change - the support people were proactive in getting everything exactly right. I'm really happy with the performance of the app now - works really well.
Great app! Easy to use, super simple and a very great team! Thank you for the online support! Works flawlessly.
This app has significantly improved the search function of our store. When we encountered some need for customization the stellar customer support and technical team catered to our store's needs expertly.