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This is an update to a previous comment where I commented that this company has increased their rates BRUTALLY from paying 9 dollars to almost 200 dollars to receive the same service. I was able to realize this because we are doing a store migration and when installing the application in the new store and we appeared the current rates of $ 9 to 500 products and although it seems somewhat disproportionate .... there is freedom.
We like the search engine, but we don't like the way they have managed this update of rates from one day to another. They have solved it respecting the price we had before in the new store that we are migrating. Thank you for that.
We do not know if this option to MIGRATE from an old store to the new rate and pay 9 dollars for it has been only for us or it is an option that will be installed in general so that all those stores that have the same problem and need to migrate .... can continue to keep the old rate. I guess they will clarify it here.
Finally, we give you 4 stars for the subtraction that this event has fortunately already solved.
Thank you.
Dear Customer,
Thank you for taking the time to share your concerns with us. We are sorry to hear that you are disappointed with the recent changes to our pricing structure. We understand how important pricing is to our customers and want to assure you that we take your feedback seriously.
We apologize for any confusion caused by the sudden price increase and want to address your concerns as best as possible. We want to emphasize that the new pricing structure will only be applicable to new customers. As an existing customer, we would like to offer you a special deal to help ease the transition to our new pricing structure. Our customer support team will assist you in this transition. This offer demonstrates our appreciation for your business and helps you see the value in our new pricing structure.
We understand that the pricing changes may have been unexpected, and we want to assure you that we value your loyalty as a customer. We have significantly improved our app with enhanced themes, language support, and features such as pinning and business rules, which clearly add more value than the cost. These improvements allow us to enhance the search experience for our customers.
We are constantly working to improve our app, and these changes will benefit you and your store long-term. We are sorry for any inconvenience caused by the pricing changes and want to assure you that we will continue to provide you with a high-quality search experience.
If you have any questions or concerns, please do not hesitate to contact us. We are here to help and want to satisfy you completely with our service.
Thank you again for your feedback and understanding. We look forward to continuing to work with you and providing you with the best search experience possible.
Best regards,
Expertrec Team
I would have used the app had add to cart option was there in search bar. That would have really solved the issues. Once done can go ahead. Also teh price is too high for functionality offered.
Hi 99ReatilStreet
Thank you for your review. Although it is difficult to hear the not-so-good stuff we appreciate you sharing your experience.
I would like to inform you that in the past year we have added the "Add to Cart" option and many more features to our search product. Should you decide to try our search again please reach out to us at support@expertrec.com or call us at 1-650-398-3268.