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Super helpful customer service, Aaron was happy to make multiple edits to ensure our spread sheet was just right, thanks!
Exportify is the best app i used for exporting orders so far, their support team will help you with customize your export file's form, really a great help to us, Thanks Aaron.
I downloaded this application because the export of shopify orders sucks, this application is perfect for my use.
Amazing service, super patience.
Thank you so much!
Chris and his team got me everything I needed, which was a report that I could not pull out of shopify alone. I would recommend this app to anyone.
Thank you for your kind email even though I wrote a negative rereview
I think I misunderstood you
I rewrote my review
Thanks for reaching out with this review. There seems to be a misunderstanding. We provide updates to the custom config as part of your monthly plan, this has always been the case. We do not have a support request in our system for you, but you can email exportify@ablesense.com to get this resolved today.
This app is really helpful, which Aaron always provide support as much as they. As long as your report aims to display by order level, they can work it out for you without problem.
Customer service is as strong as always, which they provide quick and accurate support without doubt
I have no choice but only left a review.
1st, they usually replied to my email in 1 day, but it's already 2 days since I emailed them about the bugs. 2nd, it stated they can export any status of the orders, but when I did, the file does not include the refund and partial refund orders. 3rd, We paid $20 for the app so that we can export the actual amount and currency that the customer paid. We do this Only 1 time EVERY MONTH, they charged us $20!!!!! Now the app does not work at all and I also asked for a refund, it seems they kept ignoring my email and never respond.
I wish I could give them 0 stars if possible.
Exportify is life saver app! Chris helped us a lot for us to setup properly for our store! Thank you so much!
We tried to use this app to create an export for a third party logistics provider. While the requirement was quite specific (and presumably a little more work) the Exportify team said they could do what we needed.
That was the end of the good news. Terrible communication, no commitment to a deadline (even though we clearly communicated that (twice at their request), and despite several requests no updates at all.
In the end they missed the deadline they had requested requested (with over a month notice of when it was), never told us they were not going to deliver and have not been back in touch since.
Find a better app, these guys are not it.
Hi amane heavenly rain,
Thanks for your feedback, and sorry we were not the right fit for your particular requirements. As you mentioned, we investigated with you over a few months of correspondence before you installed Exportify. We even had our developers add a new core feature to attempt to meet your needs.
Our intention was always to find a solution but in the end, requirements for subtotals of row type are not supported with our custom configurations at present.
On August 22nd you installed Exportify. We offer a 15-day free trial during which time we setup custom configs, and it usually takes 1 - 2 business days for basic customizations. Clearly yours took longer, but we tried to meet your requirements up to August 28th, when I explained the problem with the complex subtotal requirements.
Since we have been communicating over the past few weeks I am glad to learn you were able to build a solution with a private app.
Wishing you all the best with your business.
Kind regards,
Aaron