Omtaler (42)
Raffiner
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Etter vurdering
The price of this app is highway robbery. As other users have mentioned, the support is extremely slow and, honestly, of no help; it is more like a facade. This app lacks in so many areas that you might as well manually upload your products yourself. The only thing this app does is export your photos and your description; everything else you will have to update manually. Additionally, this app only exports our partial catalog. Support will keep bothering you to leave feedback for their app, or bug you if you leave a negative review. It is kind of funny that they are so available to do this, but when you need actual support, their excuse is that they are busy, so replies will be delayed. Perhaps they are too busy annoying users for reviews or asking people to remove their low ratings.
Hey Sean, sorry to hear about your experience. We don’t have any record of you reaching out to our customer service team, but it looks like you were able to cross-list products to Depop. It also seems that your products don’t have any validation issues and can be cross-listed without further editing. We wanted to mention that if you had used our Export with AI feature, you could have published new products in bulk with one click, with no manual work needed, while AI filled in any missing product information for you. Please reach out if you’d like to give it another try.
Take the negative reviews seriously; they are accurate. The customer support is terrible, and the app is very outdated. You might as well upload your products to each channel manually. Moreover, it does not import all products from Shopify, so you'll need to upload some items yourself. This raises the question: what is the point of using this app? Also, stop trying to make yourself look good with your fake responses.
We’re sorry to hear about your experience. We can see your account is now successfully set up, and our support team has already reached out and offered assistance, including a meeting.
Please check your email, we’d be happy to help and look forward to hearing from you.
Horrible. It does not work as expected at all. Horrible support. Wouldn't recommend it. It just creates more mess.
EDITED BELOW AS THE RESPONSE TO THE DEVELOPER WHO JUST LIED AGAIN!
Hi,
1) you have NEVER understood the issue. You have caused multiple issues and damages, including money lost.
2) I'm a SW developer myself and it's best practice to build the app as follows: 1. development, 2. testing, 3. production, 4. maintenance. You have completely skipped testing and you have released your buggy app into the production phase. On top of that, you even charge us as clients for it. All Shopify clients.This is poor development and shady practice just to get money from your customer with not even 20% baked product.
3) Spreading a lie on the Shopify marketplace that you have issued me a credit? You did it because you have removed our products from Vinted that were topped up without any legitimate reason, so basically you just refunded us money for what we have lost thanks to you.
4) My language? I told you and explained to you probably 20x what the issue was, what you caused and you always came back to us with a sort of non sense asnwer. NO SOLUTION.
So you should educate yourselves on what product development means, how customer support works and stop charging customers for something that simply does not work at all. If it's just 1 bug but to name a few - incorrect prooduct size synced to Vinted, incorect product category synced to Vinted, you do not support currency so we almost lost more money as you pushed Shopify products as 49 CZK instead of 49 AUD which is 10x less, you missmatched Shopify products and its SKUs causing us losing all products on Vinted that were topped up so lost money and I can go on if you want.
You should accept what you caused, apologise us and correct you answer and xif up your bug. Instead you are spreading here a lie that just shows who you are and how you operate. JUST RUN FROM THIS DEVELOPER!
We’re sorry to hear about your experience, David. We reviewed your case and want to clarify that some of the integrations you used are marked as beta, so occasional bugs or glitches may occur while we continue improving them. Our team did try to support you, but the abusive language directed toward our support agents was not acceptable. To help make things right, we also issued you a credit, even though you had not paid for a subscription.
Cancelled app before end of term. They kept by $$$ and ended my service before the end date. I got a whole 11 days for $100! Sick to death of the constant con.
Hi, we’re sorry you feel this way, but the cancellation was triggered from your side, and once canceled Shopify immediately ends the service. During the active period the app worked as expected and you were able to export and sync products without issues. The charge was $63.99, not $100, and was processed according to the billing cycle.
We clearly explained how to reactivate and when to cancel to avoid this situation, and this could have been prevented by following those instructions. As a fellow ecommerce business owner, you know how inaccurate reviews can impact a business, and we hope you’ll reconsider. Our support team is here if you’d like to resolve this directly.
Dont waste your time customer service is terrible. Great concept but nothing syncs correctly and doesnt work properly. They constantly have to "open a support ticket" for every issue and it takes days to fix. Variants DON'T sync over so its a HUGE headache. + you constantly have to upgrade. Also test one product before going from one platform to the next it will delete listings .... no help from customer service. Like i said good concept just the functionality just isnt there unfortunately.
Thanks for your feedback. We’re sorry to hear about your experience. Our team reviewed and addressed all reported issues in a timely manner. Regarding variants, some selling channels or categories don’t support them, so the app may split them into individual listings to ensure compatibility. We’re always working to improve and appreciate your input.
An absolute disaster of an app - avoid at all costs. The customer service (Melanie) is horrible. Syncing issues occur 24/7. Duplicate listings. Orders don't track. Inventory doesn't app. They also quite literally deleted thousands of listings of mine. Melanie has zero clue what is going on, and tells you things before checking with her own team. I wouldn't recommend this to anyone. And I RARELY leave bad reviews. But this one warrants it.
Thanks for your feedback. To clarify, due to a technical issue on our side, your account remained active for a full year without billing. When we began working on the issue, we removed the listings per your approval. However, we couldn’t re-export them until a new subscription was activated—which was ultimately declined. We’re always here to help, but reactivation is required for continued service.
I wish I could give zero stars. DO NOT SIGN UP for this app. Trying to cancel is impossible and they keep charging me even when I send them screenshots of my cancelation and of my charges in my account. This is criminal and they should not be allowed on Shopify.
Thank you for your feedback! We discovered that a billing glitch caused some confusion, and although it took longer than expected to resolve, it’s now fixed and a refund has been processed. We really appreciate your patience and understanding.
Does not update inventory like other apps would. Doesn't sync as it should takes longer than expected to received in store. It will make duplicated on the same platform which will get your store suspended. Total waste of time and difficult to use.
**Update** 12/10/24
The team reached out and help what was wrong with the inventory sync issues. Had a team that responded to my questions and concerns and followed up with me to make sure everything is working. Will use this for other platforms. Thank you.
**Update 12/30/24**
Export your store app team did help after they received a bad review. Then they will go all out. Afterwards its back to regular hours for them which isn't hours for in the Americas. I need help for amazon I get few word answers. I offer to help with extra pay for them to do the work as their advertised on their website. They didn't want to. I will see other alternatives and cancel this subscription. It is not worth the headache and long wait times.
Tried out this app but it was not able to perform the features our store required such as only syncing inventory from 1 store location to etsy among other things. I had to find workarounds myself for some of the features because it took forever to hear back from support. Them messing up our inventory was a no go though so we decided to part ways, HOWEVER, ExportYourStore still has not deleted our account and store info after multiple requests to do so. Getting responses from them is like pulling teeth and I'm still getting emails about how I need to use the app more. I wouldn't suggest signing up for this app because they obviously still have some bugs to work out and features to improve. Luckily we had not paid yet but I still want our account info deleted. I would not have even given a review since it just didn't meet our store needs and we decided to move on but I feel like people should be aware of the poor customer service.
Thanks for your feedback, and we're really sorry for the trouble. Account deletion requests take up to 30 days, but we’re already on it. We’re also working on improving customer service response times—most issues are resolved quickly, but technical ones sometimes take longer as our dev team investigates. We appreciate your patience and are here if you need anything else!
Keeps disconnecting, no one answered chat to help
Full review the software kept 1. Disconnecting 2. Making duplicated when reconnecting 3. When we questioned what they considered functional they didn't like it. Answers took. 7 to 10 days to get. Finally they terminated our account because they couldn't fix it and we asked for a refund so they didn't refund and just deleted the account. Mercari poshmark and depop would work 3 days in a row. Yair and Jairus have no answers either if they respond at all to the help request submissions. Also it doesn't update and refresh your invr tory consistently.
