Extend Product Protection

Extend is a great way to increase AOV and overall revenue while also supporting your customers!
We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs.
Implementation is super simple and done through the app which we can appreciate!

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

App works great and support is quick to help when needed. Highly recommended if you are looking to offer extended protection plans on your website.

We've been working with Extend for a bit over a year and overall they have been really great. We have had a few instances where they denied a claim for seemingly no reason, because the customer was within the appropriate timeframe and eligible for the claim (whether it be a ring resize or repair), and unfortunately they tell the customer that it's something that our company should cover when it is not. Each time when we've questioned Extend they've conceded and realized they were wrong, but ideally this doesn't happen at all because the customer gets upset at us thinking we're not doing something we should be doing, and in addition are annoyed at the extended time the back and forth with Extend takes before getting a resolution.

But overall I would definitely recommend them! They are great to work with and our customers have been very happy knowing they have protection for their products.

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.