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Hi Rose, thank you for sharing your feedback, and we’re truly sorry to hear about the trouble you experienced. We’ve checked internally and can confirm the app was fully functional during that time, so it’s possible there may have been some technical issues with Shopify connectivity or authorization. We understand how frustrating that must have been, and we genuinely want you to experience our app under the best conditions, as we’re confident it can be a valuable tool for your business. We’ve reached out to you via email to ensure everything is set up correctly, and we’re here to assist with anything you need. Please don’t hesitate to get in touch—we’d love to help you get the most out of eyeris.io. Thanks again for your patience and understanding.