I dealt with Ralph (CEO) for EZ Importer. I was ready to call it quits when it didn't work the first time (and I am brand spanking new to Shopify), he offered to do a refund because I wasn't getting it right but he also offered to help me if I was willing to give it another try.
So I gave it another try and he went way above and beyond to help me get things working properly.
If it were not for his amazing customer service and willingness to help, I would probably have spent even more money, hiring one of Shopify's help staff.
Thanks for what you did Ralph. MUCH appreciated!
It's not cheap, even after special pricing for volume, but it's a solid app that does exactly what it advertises.
After a few days of cleaning and arranging our data and a couple of quick fixes helped by the solid support, we had no trouble importing ~90k orders into Shopify in about 36 hours.
One suggestion: let us input default values for fields directly from mapping, so we don't have to add for example a long column with the same country code in every cell. But still 5* and highly recommended for big order imports.
Seamless integration with FAST customer support!
Heritage Foods Usa
We were having trouble finding a solution to import the number of customer orders from our old site to our new site - and it is pivotal to our loyalty program. EZ Importer was exactly what we were looking for and solved all of our needs!
Data mapping is confusing but the owner Ralph was extremely helpful and walked me through every step of the way. He was so nice and accommodating, even offered to be available if we needed his help over the weekend. He was also extremely responsive to all of my many questions and did specific mapping for our store. Cannot recommend highly enough - great app - did what we needed it to do with amazing support. :)
I had no hesitation to give this app a 5 star rating. The app was intuitive, documentation is well written and we did not experience any bugs from the app. The cost is also fair and reasonable. But what separates this app above the others is the service & support that Ralph provides. Excellent response and a true servant attitude. Thank you Ralph for all your help.
Supply Provision Co
Great app, and great support. Highly recommend. Had some issues with a bit of an outlier bug, and had support help me in no time. I do wish there was a way to preview an example of the order that is going to be imported before you actually import it, but that's really the only thing I would suggest adding. Thanks!
Great and easy to use. I had made some kickstarter campaigns and I needed to import the backers to my shop, EZ importer really make that easy. Thank you guys.
Great app, great support, 6/5 stars! Thank you Ralph :)
We often have invoices with 100+ items. It can be a real chore to enter these into Shopify.
This app makes the task a breeze.
We generate our orders in google sheets and export them as CSV files then use this app to import them.
As long as you've mapped the columns correctly this works very well.
Also the customer support has been quick and great.
I'm thrilled this app exists! Thanks Ralph!
This is a very intuitive and easy to use app to import orders from other systems/ sources! Ralph was very helpful and responsive in answering all of our questions and providing additional suggestions and insights.
We would definitely use this app again if ever needed and explore other Highview Apps as well due to the positive experience working with Ralph!