Anmeldelser (78)
Afgræns
-
Efter bedømmelse
Did the app just break and is useable now?
The app is working fine; we haven't had any problems with any merchant uploads.
You sent us an email about an order not being imported because the SKUs you uploaded could not be found in your store. We checked to see if there was a problem with the app or if the SKUs in your file were not in your store, and when we searched for the SKUs using Shopify's Product API, nothing came back.
We let you know that our system treats the SKUs as case-sensitive, as our documentation clearly states, to see if there is a case-sensitivity issue. Instead of helping us troubleshoot your data, you told us we were incorrect and needed to fix it, even though the issue was with your file rather than our app.
We tried to work with you to determine the issue, but you were unwilling to cooperate and sent us a short and frankly unprofessional response. We've always been willing to help merchants no matter what the problem.
We're always happy to help if there are any upload errors, whether the error is with the data being uploaded or if something else is going on.
seemed great, but minimum credit purchasable is 1000! i only had 100 orders to import, but don't want to pay $75 for no reason!
Thank you for sharing your feedback. I’m sorry our standard credit packages didn't align with your specific needs. Our packages are designed for merchants running larger imports, which is why our minimum starts at 1,000 credits.
We reached out via email to offer a custom pricing option for your smaller import, and we are still more than happy to help you find a solution that works for your business.
I used this app to migrate all orders from an old obsolete Shopify POS account, following the introduction of multi-location inventory, to our current Shopify account.
Great support team who assisted with all stages in the process; from the data mapping to crisis management when I overlooked the impact of not automatically archiving the imported orders.
Very happy with the app and the results from using it. Can't thank Ralph enough for all his help.
Do not make the same mistake as myself and overlook the chain of events triggered following the import of these "new" orders if not automatically archiving. Our first attempt at the import of nearly 3,000 orders, started to affect inventory and order management, triggered automated order confirmation emails, product reviews etc.
The only issue we had with our second import attempt related to refunded or partially paid orders. As these were not fulfilled and paid, they were not automatically archived following the import.
I needed to transfer my customers and orders from one Shopify store to another, and EZ Importer gave me exactly what I was looking for! In addition, Ralph (co-founder and developer) was extremely responsive and helpful in answering any questions I had along the way. Strongly recommended!
We tried other apps without success, for a migration from magento to shopify.
EZ Importer is absolutely the best if you needs right orders value and right reports from analytics.
We are in progress for 20k orders migration after a deep test, using documentation and support via email.
Recommended
Great app, great support, 6/5 stars! Thank you Ralph :)
I would give 10 stars if I could! Excellent support, really fast to reply and actually Ralph got in touch even before I did :) He also cut me a great deal on the credit as I had to import a lot. Excellent product and service.
This app seemed intimidating at first but with the great resources and support from Ralph and the HighLevel team I was able to test and re-test to ensure our entire order history data got uploaded to our new Shopify platform successfully. I was very thankful for the resources and support this team provided. Above and beyond! Highly recommend.
The five stars are for Ralph. We migrated 13 years worth of orders from our previous platform (Nexternal) which involved a ton of work and troubleshooting on our end massaging data output from the old system before it would be anywhere near ready for import. We hit some unexpected snags, including overlooked technical problems in some of our source data. Ralph was always very prompt and helpful and courteous as could be, beginning to end, despite all the challenges our project posed. He spent more time on it than I ever could have expected.
Used this app for a very large order import. Incredibly helpful, knowledgeable and quick to respond. A pleasure to work with. Everything went wonderfully smoothly.
