Avis (75)
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After spending 2 hours trying to import orders, I can say there is
bad, worst and then comes this app.
Template privided is useless. Fields are not recognized. Interface is confusing. Highly unrecommended.
I'm sorry you had such a hard time with the import and weren't satisfied with the app or templates we provide.
We've always been upfront that it takes a little bit of work to get the templates correct (they are more of a starting point to help you get started) as migrating from another platform or CSV format isn't always straightforward. We also recommend testing before you do a full import which you didn't do. It's hard to get everything right without running tests, this is why we offer 50 free credits and give you the ability to delete orders and get credits back.
As for fields not being recognized, we tried to help you as you didn't properly map the fields. Based on our email interactions and the logs of your imports, the issues you were having had to do with not reading through our documentation, as the things you are complaining about are configuration options clearly stated in our documentation and the in-app help. The app has no problem recognizing any fields, you just didn't map them properly even as we tried to help.
We take feedback very seriously so thank you for being honest about your experience and we are always looking for ways to improve.
so difficult - there should be a basic quick version of this....if you dont need all of the data...though Elizabeth was quick coming with email help....if someone had been available for 20mins zoom or teams then we would have solved it...but here i am 6 hours later and no further forward
I'm sorry you had a hard time with the import and weren't satisfied with the support. We worked with you letting you know from the beginning that you didn't have all the data needed for the import. You were trying to import customer spend data directly, which the Shopify API doesn't support. We were up front about this from the beginning when you emailed in, even recommending that you look for another app in the app store that might be a better fit for you. We were clear from the start to try and ensure no time was wasted.
We've always been very upfront about only offering email support and responded multiple times during the day and in a timely manner. We were very thorough in explaining what is needed and upfront when the app can't support the data you wanted to import.
As for the refund you requested, according to our records you never purchased any credits so your account was never charged. You were still using the 50 free credits.
Worked like a charm! Support team was happy to help!
Also offered to refund credits / money incase the data transfer did not work. REc'D!
This app is remarkable! It delivers on what it says it will, is very easy to use, and the support is off the charts in terms or responsiveness, friendliness, and prompt issue resolution/troubleshooting.
Solid app; beats out any alternative out there.
EZ Importer is the best import app in Shopify Store - it made our campaign more successful. And not only that, EZ Importer has a great support! The co-founder was very hands on in dealing with our situation.
More success to you guys!
I used this app to import old WooCommerce data into Shopify. The data mapping was pretty intuitive and easy to use. I tested our imports probably 20 times to get it just right, but I was so thankful that I was able to easily delete and redo any imports that looked off without wasting any of the 50 free credits that they provide. The support team is so helpful and responded quickly. Overall, even though data imports are not fun, they really made it as seamless as possible.
the app developer is really helpful and fast response. He helped me out on my special mapping request and I am now using this app to import now. It is a well designed and coded app, fast, clean and easy UI.
We often have invoices with 100+ items. It can be a real chore to enter these into Shopify.
This app makes the task a breeze.
We generate our orders in google sheets and export them as CSV files then use this app to import them.
As long as you've mapped the columns correctly this works very well.
Also the customer support has been quick and great.
I'm thrilled this app exists! Thanks Ralph!
Definitly the best customer service ever met on the platform.
Ralph was fast, accurate and very helpful.
Definitly recommanded for multiple platform sellers
As part of migrating from Yahoo stores to Shopify there was a herculean task in front of us to migrate the existing orders in the way they are being displayed in Yahoo store. I looked at several apps and tested them but didn't do the job and finally ran into EZ Importer app and from the get-go, Ralph had provided excellent support. It would take sometime to get used to the way EZ Importer works by creating datamapping etc and once it's done it's a peace of cake to migrate the orders. Ralph had extended great support above and beyond from start to finish and I really appreciate it. Ralph you Rock! Keep up the good work and thanks much for putting together this app! I hope you would add the feature to migrate the tracking info too. Nevertheless, it is a fantastic app and highly recommend it.
