EZ Importer ‑ Order Importer , 103 reviews

Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
    99
  • 3% of ratings are 4 stars
    3
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficient order import process, particularly when transitioning to Shopify from other platforms. It's praised for handling large data volumes, accurate data mapping, and the ability to perform test imports and deletions without credit loss. The app has been successfully used to import orders from various platforms. Merchants commend its performance and exceptional customer support, while suggesting improvements like automation and clearer instructions for beginners. The pricing is seen as reasonable for its efficiency and time-saving capabilities.

Edited May 27, 2021

I used this for importing crowdfunding campaign orders, and I must say... this was a LOT of work.... Creating the mapping should be more easier in my opinion. Was so daunting and required a lot of reading. Should be pre-selected automatically. Should be more intuitive and visually understandable. It took me more than 15 hours to set things up, did test-imports about 10 times, tweaked settings, and I still made mistake on the actual import! (Yes, my fault after all but I had to manually fix them until 4am) Not sure if I saved time or spend more time and money with this app.
And I feel test-imports should not cost the credits. IT'S A TEST! Until you feel confident the settings are right, you shouldn't feel stressed about losing the credits. I still have couple more rounds to import so I hope I won't screw up next time.
If you are using this app for one-time import, I am telling you now, it is gonna be a lot of work. If you are not a good reader....good luck.

SoCalization Inc
Japan
1 day using the app
Highview Apps LLC replied May 28, 2021

Thank you for your feedback! We love hearing from merchants especially if they are pointing out ways for us to improve the app. I sent you an email so we can better understand the struggles you've had. I would also love hearing your suggestions on how we can make the mapping process easier!

I wanted to point out a few things. First, we have a support team that's here to help. We encourage merchants to reach out to our help staff who are here to help you with the mapping. You can reply to the email I sent if you still have further questions and we can help you make sure the mapping is configured correctly.

I also wanted to let you know that you don't have to pay for test credits. We give you 50 credits for free that can be used for testing. When you delete any imports, the credits get added back. This way you can test as much as you need before doing a full import. We have this documented in all of our materials but I'll look for more places to put this in the app so it's clear. Thank you for bringing this up!

Thanks again for the feedback and please feel free to reach out or reply to the email we sent as we're happy to help you further if you need it!

Ralph
Co-Founder and Developer

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