EZ PreOrder: Presale Manager
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Reached out to them several times regarding how the app was not working properly and they never got back to me. Bummer, but I'm sure there are other apps out there with better service and that work without issue!
Hello, we responded to your inquiry within 2 hours. The issue you were experiencing was due to a setting on your product page in the shopify admin. Not something from the app. We also have the solution for this issue in our faq page as well.
The app DOES NOT WORK and there is no live chat or phone number that works!
Hello,
We respond to all inquiries within 24 hours. We responded to your inquiry within this time frame but by then you had already uninstalled the app. Please check your email for a reply. We've also sent you app credits to offset any app charges.
Suddenly stopped working and caused lots of complaints! No emails of warning or to assist
Hello,
We're verry sorry for this occurrence. We had an unexpected issue with the apps backend so we were not able to provide any advanced notice. Fortunately we found the issue and had it fixed within a few hours. We have issued you a refund for all app charges to date.
Stopped working without any warning. Very sad
Hello,
We had an unexpected issue come up on the server side of the app on that day. Fortunately we were able to find and fix the issue within a few hours. We're sorry for the inconvenience. We have sent you app credits to cover any app charges.
la aplicacion dejo de funcionar !
Hello,
We're very sorry for the inconvenience. Theapp had an unexpected issue on the backend yesterday. Fortunately we were able to resolve the issue within a few hours. We have refunded all of your app charges due to the trouble.
it doesn't work for my second item even i pay for the illimited plans !
Hello,
We have no history if you reaching out to us for support. This issue is a very easy fix we can do in a few minutes. Please reach out to support.
I added my products and it didn't even show and i pay them 5.00$ deleted the app reinstall and it ask me to pay again.
When you uninstall any app your plan is automatically cancelled so you have to resubscribe when you reinstall. This merchant was checking the featured product section for the button to display when the app only displays the button on the product pages (clearly stated in our FAQ), so the review is false.
Did not work.
Uninstalled, but it permanently leaves a "back order" message on my product page.
I cannot find a way to remove that. Very frustrated.
I also just contacted support and the email bounced.
support@casualecommerce.com
Our support email was down for a few hours, it is back up now. Likely what happened is your "continue selling when out of stock" setting was changed on the product by the app based on your preorder setting. You have to go to the product and change this back, aside from this the app doesn't edit your code or leave any changes behind.
Unfortunately this app does now work with most of the good themes. Such a shame, I am sure it would have been useful! Onto the next.
I upgraded and paid the for the upgrade and it didnt work at all. I contacted support and there was no answer. I am yet to recieve a refund.
This issue has since been resolved and the merchant now is now on the upgraded plan successfully. The issue was resolved in under an hour. This review was apparently left before that time span. Giving support very little time to address the concern before receiving the review.