EZ PreOrder: Presale Manager

EZ PreOrder: Presale Manager

Reseñas (84)

Calificación general
3,8
Recuentos por nivel de calificación
  • El 67% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 8% de las calificaciones son de 3 estrellas
  • El 4% de las calificaciones son de 2 estrellas
  • El 18% de las calificaciones son de 1 estrellas
30 de enero de 2025

It doesn't work with any product that has variants. I sent them an email with the exact bit of code that just needs to be added to their pre-order button (which should be something I can add myself in the custom CSS settings), but they refused, and told me I should change my theme to one of their approved themes.

I mean, obviously I'm not going to change our entire store's theme to get their simple app to work... that's a given. But I was shocked at their response. I have been using Shopify apps for ten years (maybe more?) and I am always delighted at the responses I get from other app developers, who are more than happy to tweak a bit of code to get their app working for you. Not these guys! They just don't care.

What a silly app - I think I will just go in and write a bit of liquid code to change the button name to 'pre-order' if the product is tagged as a pre-order, then click the button for shopify to keep selling when the item is out of stock. This should be simple enough, and then I don't have to pay EZ PreOrder $$ every month for their lazy attitude.

Eight Ounce Coffee Wholesale
Canadá
9 meses usando la aplicación
Casual Ecommerce Apps respondió 1 de febrero de 2025

Hello,

We have refunded all of your app charges. For clarification, our app uses the shopify theme app extension, meaning we deploy the code to shopify and that is what is run on all user stores. If we make changes to that code, it impacts all stores, not just one. So we're unable to change certain specific things on specific stores. The app uses css selectors to locate your add to cart button and swap it out with ours. This isn't a blanket custom css section, it is only used for locating the add to cart button. The way your theme is coded, the variant ID does not dynamically refresh on variant switch, which is why the button doesn't work properly with variants. Most themes that follow the standard shopify theme guidelines do dynamically refresh the variant ID. Which is what we built the app to be compatible with since this is the majority of themes. Unfortunately anything making changes to the front end of your store will not be compatible with 100% of themes. And our app was built for ease of setup, which has its upsides but the downside is lack of customizability/compatibility. But this was a design choice as we found many other apps to be too confusing to use, so we sacrificed some compatibility for simplicity. We're sorry the app isn't compatible with your current theme and we hope to expand compatibility with themes that do not dynamically refresh the variant ID in the future. I've also sent you a detailed explanation of why the app is incompatible directly to the support email thread. Please check that.

26 de enero de 2025

why have i been charged for the app when i havent used it??

TruffLuv.in
India
Alrededor de 21 horas usando la aplicación
Casual Ecommerce Apps respondió 27 de enero de 2025

We have issued you a refund and sent you app credits. You were charged because you were on a paid plan and the app invoices right away, but shopify charges you later on your monthly cycle date. This is how the billing works on all apps. You will not be charged further. If you could please remove this review we would appreciate it. Thank you

18 de noviembre de 2024

The app is not working

Elvstrøm SailWear
Dinamarca
17 días usando la aplicación
Casual Ecommerce Apps respondió 19 de noviembre de 2024

Hello,

We reached out to you to let you know that the app was not compatible with your custom theme. Our app is not compatible with every theme especially customized ones. We apologize for the inconvenience.

6 de septiembre de 2024

Reached out to them several times regarding how the app was not working properly and they never got back to me. Bummer, but I'm sure there are other apps out there with better service and that work without issue!

Yu-Be
Estados Unidos
8 días usando la aplicación
Casual Ecommerce Apps respondió 7 de septiembre de 2024

Hello, we responded to your inquiry within 2 hours. The issue you were experiencing was due to a setting on your product page in the shopify admin. Not something from the app. We also have the solution for this issue in our faq page as well.

19 de agosto de 2024

The app DOES NOT WORK and there is no live chat or phone number that works!

Revert
Estados Unidos
2 días usando la aplicación
Casual Ecommerce Apps respondió 20 de agosto de 2024

Hello,

We respond to all inquiries within 24 hours. We responded to your inquiry within this time frame but by then you had already uninstalled the app. Please check your email for a reply. We've also sent you app credits to offset any app charges.

10 de junio de 2024

Suddenly stopped working and caused lots of complaints! No emails of warning or to assist

Armitage Tools
Reino Unido
9 meses usando la aplicación
Casual Ecommerce Apps respondió 11 de junio de 2024

Hello,

We're verry sorry for this occurrence. We had an unexpected issue with the apps backend so we were not able to provide any advanced notice. Fortunately we found the issue and had it fixed within a few hours. We have issued you a refund for all app charges to date.

Fecha de modificación: 14 de junio de 2024

Stopped working without any warning. Very sad

Ondro
Alemania
4 días usando la aplicación
Casual Ecommerce Apps respondió 15 de junio de 2024

Hello,

We had an unexpected issue come up on the server side of the app on that day. Fortunately we were able to find and fix the issue within a few hours. We're sorry for the inconvenience. We have sent you app credits to cover any app charges.

23 de abril de 2024

it doesn't work for my second item even i pay for the illimited plans !

LINDA LEE HOPKINS
Francia
Alrededor de 14 horas usando la aplicación
Casual Ecommerce Apps respondió 24 de abril de 2024

Hello,

We have no history if you reaching out to us for support. This issue is a very easy fix we can do in a few minutes. Please reach out to support.

14 de febrero de 2024

Doesnt work

Sofian Medjmedj
Chequia
38 minutos usando la aplicación
10 de junio de 2024

la aplicacion dejo de funcionar !

INSIDE
Perú
3 meses usando la aplicación
Casual Ecommerce Apps respondió 12 de junio de 2024

Hello,

We're very sorry for the inconvenience. Theapp had an unexpected issue on the backend yesterday. Fortunately we were able to resolve the issue within a few hours. We have refunded all of your app charges due to the trouble.