EZ Précommande & Réassort
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it doesn't work for my second item even i pay for the illimited plans !
Hello,
We have no history if you reaching out to us for support. This issue is a very easy fix we can do in a few minutes. Please reach out to support.
Stopped working, very buggy, many issues, after a year of using, i've finally had to give up as just doesn't work anymore. I set the variants I want for pre order, but instead it changes every vairant on that product even though those variants aren't in their list, is the most recent issue, this app has issues time and time again, save time and stress and just go for another.
It doesn't work with any product that has variants. I sent them an email with the exact bit of code that just needs to be added to their pre-order button (which should be something I can add myself in the custom CSS settings), but they refused, and told me I should change my theme to one of their approved themes.
I mean, obviously I'm not going to change our entire store's theme to get their simple app to work... that's a given. But I was shocked at their response. I have been using Shopify apps for ten years (maybe more?) and I am always delighted at the responses I get from other app developers, who are more than happy to tweak a bit of code to get their app working for you. Not these guys! They just don't care.
What a silly app - I think I will just go in and write a bit of liquid code to change the button name to 'pre-order' if the product is tagged as a pre-order, then click the button for shopify to keep selling when the item is out of stock. This should be simple enough, and then I don't have to pay EZ PreOrder $$ every month for their lazy attitude.
Hello,
We have refunded all of your app charges. For clarification, our app uses the shopify theme app extension, meaning we deploy the code to shopify and that is what is run on all user stores. If we make changes to that code, it impacts all stores, not just one. So we're unable to change certain specific things on specific stores. The app uses css selectors to locate your add to cart button and swap it out with ours. This isn't a blanket custom css section, it is only used for locating the add to cart button. The way your theme is coded, the variant ID does not dynamically refresh on variant switch, which is why the button doesn't work properly with variants. Most themes that follow the standard shopify theme guidelines do dynamically refresh the variant ID. Which is what we built the app to be compatible with since this is the majority of themes. Unfortunately anything making changes to the front end of your store will not be compatible with 100% of themes. And our app was built for ease of setup, which has its upsides but the downside is lack of customizability/compatibility. But this was a design choice as we found many other apps to be too confusing to use, so we sacrificed some compatibility for simplicity. We're sorry the app isn't compatible with your current theme and we hope to expand compatibility with themes that do not dynamically refresh the variant ID in the future. I've also sent you a detailed explanation of why the app is incompatible directly to the support email thread. Please check that.
Did not work.
Uninstalled, but it permanently leaves a "back order" message on my product page.
I cannot find a way to remove that. Very frustrated.
I also just contacted support and the email bounced.
support@casualecommerce.com
Our support email was down for a few hours, it is back up now. Likely what happened is your "continue selling when out of stock" setting was changed on the product by the app based on your preorder setting. You have to go to the product and change this back, aside from this the app doesn't edit your code or leave any changes behind.
mauvaise application qui ne fonctionne pas !
This user was using an incompatible theme. We have a transparent list of incompatible themes on our FAQ page. This user was refunded in full as we do with all users that signup with an incompatible theme.
it is difficult to use and the demo steps are not the same on the video
We have no history if you reaching out to us for support. Please contact out support and we'll be happy to help.
Reached out to them several times regarding how the app was not working properly and they never got back to me. Bummer, but I'm sure there are other apps out there with better service and that work without issue!
Hello, we responded to your inquiry within 2 hours. The issue you were experiencing was due to a setting on your product page in the shopify admin. Not something from the app. We also have the solution for this issue in our faq page as well.
The app DOES NOT WORK and there is no live chat or phone number that works!
Hello,
We respond to all inquiries within 24 hours. We responded to your inquiry within this time frame but by then you had already uninstalled the app. Please check your email for a reply. We've also sent you app credits to offset any app charges.
Stopped working without any warning. Very sad
Hello,
We had an unexpected issue come up on the server side of the app on that day. Fortunately we were able to find and fix the issue within a few hours. We're sorry for the inconvenience. We have sent you app credits to cover any app charges.
la aplicacion dejo de funcionar !
Hello,
We're very sorry for the inconvenience. Theapp had an unexpected issue on the backend yesterday. Fortunately we were able to resolve the issue within a few hours. We have refunded all of your app charges due to the trouble.
