EZ PreOrder: Presale Manager
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Reached out to them several times regarding how the app was not working properly and they never got back to me. Bummer, but I'm sure there are other apps out there with better service and that work without issue!
Hello, we responded to your inquiry within 2 hours. The issue you were experiencing was due to a setting on your product page in the shopify admin. Not something from the app. We also have the solution for this issue in our faq page as well.
I could not get the app to work, wrote to them and within minutes everything was working. I love the feature and the support was quick to respond and fix the problem.
Thank you so much!
Support was very helpful with guiding me how to setup my preorders!
Jake was very helpful and efficient! Thank you team.
As a Shopify entrepreneur, I'm always looking for ways to generate excitement and capture early sales. Recently, I tried EZ PreOrder, an app that simplifies the pre-order process.
App works as intended. Hassle free way to use Pre order on your store.
Which has opened up another way to make revenue.
And they're quick with their communication, which is always a plus.
The app DOES NOT WORK and there is no live chat or phone number that works!
Hello,
We respond to all inquiries within 24 hours. We responded to your inquiry within this time frame but by then you had already uninstalled the app. Please check your email for a reply. We've also sent you app credits to offset any app charges.
Amazing app and super fast response when I needed advice.
Really happy so far, thanks guys.
Customer support is great. quick response, friendly and helpful.
the app itself is very easy to use and works good
EDIT After a brief contact with Jake all issues were resolved. Great customer service!
ORIGINAL REVIEW: App works as intended and it is helpful in managing pre orders badges and display however there are two aspects that i think should be addressed
1) Bulk add in the premium feature can only apply to the entire catalog (pre order list) it would be handy to be able to select a number of product and modify only that group. This feature is already available in the "bulk edits" section of the actual Shopify catalog.
2) Billing : i ordered the Unlimited version and paid $6 dollars. A day later i realised i needed the Plus and got charged a further $22 (instead of 22-6 like most subscription services upgrades). A week or so i realised due to point 1) above after the first bulk upload there was no benefit in having the unlimited plus so i went to go back to the normal unlimited and was presented with a furher $6 bill (instead of either a refund for the time not used - or at least a note that Plus features were going to be availabel till next billing cycle and then charged $6)
Hello,
The billing does work like you mentioned, you are referring to the plan charges (on the approve charges screen, this will always show what the plan price is), but what you are actually billed is prorated when you upgrade or downgrade plans. This is the case for all shopify apps since they all have to use the shopify billing API. We checked and you were only charged $11.60 in total thus far. We have refunded these charges though due to the confusion. Also we are planning to add the requested bulk editing functionality in a future update.