리뷰 (154)

전체 평점
4.1
평점 수준당 개수
  • 평점의 84%가 별 5개입니다
  • 평점의 7%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 8%가 별 1개입니다
2025년 6월 9일

Customer support is very immature & they do not seem to even have a proper team in place. Highly disappointing technical support !

Treeble Toys
인도
앱 사용 기간 3개월
2025년 2월 10일

Read this before you finalize to install Shipway after reading the positive feedbacks here. I have been using their service since a year now. First few months were so great and upon asked I left a 5 star review for them. But today my thoughts are completely different. Once you start using their platform the charges for couriers increase without any notice. They even stop showing couriers that are affordable and you have to choose the high price couriers. Also, once you face any issue their whole team seems to vanish and they keep on changing managers and least they care to reply for weeks. My 2 issues are still unresolved for the past 4 months and they take weeks to even reply to simplest queries. I even tried to raise my issues in the Google meet sessions but they simply ignore. If you are just starting your business - DO NOT GET INTO THE TRAP OF SHIPWAY.

KACHCHA AAM
인도
앱 사용 기간 대략 1년
2025년 7월 8일

One word line "Don't put hands in fire". Don't even try them

BlueSwift
인도
앱 사용 기간 4개월
2025년 7월 17일

Scam blocked my number instead of resolving the issue.

UniSwift
인도
앱 사용 기간 대략 2개월
2025년 1월 8일

They don't take responsibility for ensuring delivery of orders let alone in time. Experienced so many losses due to their ill-managed systems. They asked us to raise tickets since they can't respond on call, since they are always "busy in meetings". Tickets don't get any resolutions, and are often closed without so much as a response from the support team. POC's don't respond. They say you won't get attention until your order volume is high. How exactly will our order volume increase if they keep messing up the deliveries? Even the tracking details often contain misinformation like 'Shipper Not Available for Pick-Up', which is outrageous and alarming, when no pick-ups were assigned. Our company's reputation is at stake if we continue with them. Extremely disappointed at the onset, will definitely not continue with them once our funding comes through and our order volume increases.

Potnse
인도
앱 사용 기간 2개월
2025년 1월 31일

i was using their service form 3-4 months in starting the POC they gave me was so good in his work he immediately take actions on any issue i faced he done that ASAP but in Dec they assigned me a new POC that poc was so lazy in his work he didn't even pick my calls and whenever he picks he just says yes sir i will do but didn't escalates my problems. they have hold my payment from 26dec and they just kept postponed the date as the day comes of payment i have called many times my POC he said to write a mail i did that but nothing happened whenever i calls him he just says sir i have already told my seniors to do resolve it and it's been a month more then that they didn't gave my payment. I'm a student i need my money

FlexiShop
인도
앱 사용 기간 14일
2024년 8월 31일

Exceptionally bad service. Two of my shipments have been RTO without contacting the customer. It was company address and two contact numbers were given.

One shipment returned with 50% items missing. Other shipment is in my location but not delivered since August 26, 2024.

I have raised ticket number 35918. Neither customer service is responding despite several follows... Nor my account manager.

I am having to resort to this option because of no response to my issues raised.

yubingo.com
인도
앱 사용 기간 6개월
2024년 10월 6일

they can't fix a easy invoice GST issue, you should think before downloading.

Narayani Vastra
인도
앱 사용 기간 12개월
2023년 11월 22일에 편집됨

The service was good at first, but it went downhill afterward. They don't respond to messages or calls, and their support is slow. As a business, we have to manually call the courier to pick up orders since there's no automation.

Many packages don't get delivered, and there's no help to fix this. Payments, refunds, and other money matters are unclear, making things worse. After they onboard you, they don't answer calls or messages.

It seems like they only care about hitting their targets and not about helping customers. It's just bad service after a while. They need to do better.

TechXR Innovations Private Limited
인도
앱 사용 기간 5개월
2021년 11월 13일

Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.

Indirookh
인도
앱 사용 기간 대략 1개월
답글 Shipway 개 2021년 11월 18일

We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway