Shipway All in One Shipping , 426 vurderinger

The service was good at first, but it went downhill afterward. They don't respond to messages or calls, and their support is slow. As a business, we have to manually call the courier to pick up orders since there's no automation.

Many packages don't get delivered, and there's no help to fix this. Payments, refunds, and other money matters are unclear, making things worse. After they onboard you, they don't answer calls or messages.

It seems like they only care about hitting their targets and not about helping customers. It's just bad service after a while. They need to do better.

extremely bad service have been asking them to complete the account setup so that we can start shipping but no one responds. At the end tired of following up and deleting the app. Not happy with the customer support , they are not prompt about the commitments and don't care about what customer wants to do with the app.

Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them. Reliablity is what we look when use a third party application. Shipway seriously lacks reliablity. UPDATE on the status: Though the return portal issue was resolved. We found another issue of customer not receiving messages of any notifications. It's almost a week since we've raised this concern and still waiting for the issue to be resolved. They have been charging us for the notifications sent but, in reality no messages were sent to the customers. Their customer support team is responsive but, their tech support is really a mess. They'd a separate app for notifications which we were using it without any trouble. Later they merged it with shipway dashboard. And the whole lot of issues have started occuring. NOTE: Don't just blindly install the app. Have a random checks every month to just see if the portal is truely delivering for what you've paid.

Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.

A lot of limitation for international shippers invoices cant be printed, returns are not available for international shippers, integrating with our couriers didn't happen as promised.

Everyone praises them for their "communication" yet i found it quite slow and ill-defined, there is a clear lack of integration and support for international shops and couriers, however, when contacted to try and implement/integrate some of the couriers we require their response went from "we would like to" to a "we can not" in under a week. Understandable in some cases, but their response was unprofessional and inept.
A service that lacks vision and fails to grow or innovate when needed.
Whilst my experience might be subjective and/or is not universal, it is however the experience i had.