Recensioner (412)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 93 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
31 augusti 2024

Exceptionally bad service. Two of my shipments have been RTO without contacting the customer. It was company address and two contact numbers were given.

One shipment returned with 50% items missing. Other shipment is in my location but not delivered since August 26, 2024.

I have raised ticket number 35918. Neither customer service is responding despite several follows... Nor my account manager.

I am having to resort to this option because of no response to my issues raised.

yubingo.com
Indien
6 månader användning av appen
6 oktober 2024

they can't fix a easy invoice GST issue, you should think before downloading.

Narayani Vastra
Indien
12 månader användning av appen
8 september 2024

Worst service from any shipment company ever. They will stop your COD remittance and block your account without any reason and they do not have any contact number. You can only create tickets on which they will never reply. Better go for Nimbuspost and Shiprocket at least they will not steal your money.

Urbanfy
Indien
2 månader användning av appen
30 oktober 2024

Shipway is a huge fraud company. Before activating your account, they call you repeatedly, and they even assign you a POC (point of contact). But after your account is activated and you’ve placed an order, they completely neglect your orders. They haven’t arranged a pickup for me for the past 10 days. This company is a waste of money; stay alert when dealing with them. Afterward, no one will answer your calls, and all the reviews here are fake.

WingsMart.co.in
Indien
14 dagar användning av appen
13 april 2024

Really worst service my product was caught in weight discrepancy for 350gm they charged 2000gm and they do not respond when i try to contact them

LAMANDO
Indien
4 månader användning av appen
Redigerat 14 oktober 2021

Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them. Reliablity is what we look when use a third party application. Shipway seriously lacks reliablity. UPDATE on the status: Though the return portal issue was resolved. We found another issue of customer not receiving messages of any notifications. It's almost a week since we've raised this concern and still waiting for the issue to be resolved. They have been charging us for the notifications sent but, in reality no messages were sent to the customers. Their customer support team is responsive but, their tech support is really a mess. They'd a separate app for notifications which we were using it without any trouble. Later they merged it with shipway dashboard. And the whole lot of issues have started occuring. NOTE: Don't just blindly install the app. Have a random checks every month to just see if the portal is truely delivering for what you've paid.

HeSpoke Originals
Indien
Nästan 2 år användning av appen
Shipway svarade 18 oktober 2021

We apologize for the bad experience you had with us, We are deeply analysing the issue and make you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway

Redigerat 22 november 2023

The service was good at first, but it went downhill afterward. They don't respond to messages or calls, and their support is slow. As a business, we have to manually call the courier to pick up orders since there's no automation.

Many packages don't get delivered, and there's no help to fix this. Payments, refunds, and other money matters are unclear, making things worse. After they onboard you, they don't answer calls or messages.

It seems like they only care about hitting their targets and not about helping customers. It's just bad service after a while. They need to do better.

TechXR Innovations Private Limited
Indien
5 månader användning av appen
13 november 2021

Didn't work for us. Don't know how people have given 5-star ratings. 1) Firstly, they don't have decent courier options like bluedart or FedEx. Only metro cities get these courier options. 2) No one came to pick up the parcel when we used ecom /delhivery as per their insistence. 3) order tracking link(for delhivery/Ecom) on shopify takes you to DHL tracking page!! 4) New orders are not synced from shopify even after repeated attempts. 5) interface is too complex unlike others and there is no one click booking. 6) You cannot cancel an order on your own if you want to change/ cancel the courier for some reason. 7) Customer support only provides lip service just like other shipping aggregators. We tried this app after reading the positive reviews but it turned out to be worse than the ones we are currently using.

Indirookh
Indien
4 månader användning av appen
Shipway svarade 18 november 2021

We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway

1 maj 2021

A lot of limitation for international shippers invoices cant be printed, returns are not available for international shippers, integrating with our couriers didn't happen as promised.

missodd.com
Förenade Arabemiraten
3 månader användning av appen
Shipway svarade 7 maj 2021

We are sorry for the inconvenience caused to you.
Our team is working on your concern that you have raised for us.
We will update you once, it's completed.
Thanks,
Team Ezyslips

6 maj 2021

Everyone praises them for their "communication" yet i found it quite slow and ill-defined, there is a clear lack of integration and support for international shops and couriers, however, when contacted to try and implement/integrate some of the couriers we require their response went from "we would like to" to a "we can not" in under a week. Understandable in some cases, but their response was unprofessional and inept.
A service that lacks vision and fails to grow or innovate when needed.
Whilst my experience might be subjective and/or is not universal, it is however the experience i had.

DOVEMBER
Saudiarabien
8 dagar användning av appen
Shipway svarade 7 maj 2021

We also felt bad about your experience with us.
We will be in touch for further communication by email.
Thanks,
Team Ezyslips