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Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them. Reliablity is what we look when use a third party application. Shipway seriously lacks reliablity. UPDATE on the status: Though the return portal issue was resolved. We found another issue of customer not receiving messages of any notifications. It's almost a week since we've raised this concern and still waiting for the issue to be resolved. They have been charging us for the notifications sent but, in reality no messages were sent to the customers. Their customer support team is responsive but, their tech support is really a mess. They'd a separate app for notifications which we were using it without any trouble. Later they merged it with shipway dashboard. And the whole lot of issues have started occuring. NOTE: Don't just blindly install the app. Have a random checks every month to just see if the portal is truely delivering for what you've paid.
We apologize for the bad experience you had with us, We are deeply analysing the issue and make you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway
This Ezyslips app is a life changer for us. We sell on various channels including Amazon, Shopify and Ebay. Ezyslips fetches all orders on all of these channels and enables us to manage them in one place.
The best pre-shipping and post shipping solution providers from this group, +1 kudos from my side...............
Easy to use an app on a daily basis, gives proper utilization of time.
Dashboard for business analysis & Quality check in return is a unique feature. Keep it up, team!! GOOD LUCK.
mind-blowing app for me which help me a lots to reduce my manual efforts in updating the customer address after synced the orders in the Ezyslips app. Team response towards the requirement is highly appreciated.
Change in review from 5stars to 3stars:
I think they are average considering most of basic requirements are fulfilled using their app. But unfortunately, we have noticed recently that they are not relevant once your business start scaling up. Hence good for starters with low order volume.
Old review:
Awesome !!
A Perfect Application. It reduces my execution time and multiple efforts while processing orders.
thanks
We apologize for the bad experience you had with us, We are deeply analysing the issue and making you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway
All of the customer support team are very supportive throughout the integration process. They do fast respond to give feedback on my issues and are always straight to the point with the solutions. They helped me very well. Thank you
This app helped us to improve the shipment process efficiency and our business gone to next level., thanks team
Superb, Best Logistic App!! must use this app!
one of the best app on the Shopify platform! They provide you all the required features to syncing order from shopify to Ezyslips panel and after printing labels, invoices and create a schedule pickup, update details of tracking and courier on shopify platform as well as notify your customer about fulfillment.
We started using Ezyslips from last year and it helps me a lot to manage my orders in minimum time, Our products also have a unique dimension and weight which helps in courier costing.