The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them. Reliablity is what we look when use a third party application. Shipway seriously lacks reliablity. UPDATE on the status: Though the return portal issue was resolved. We found another issue of customer not receiving messages of any notifications. It's almost a week since we've raised this concern and still waiting for the issue to be resolved. They have been charging us for the notifications sent but, in reality no messages were sent to the customers. Their customer support team is responsive but, their tech support is really a mess. They'd a separate app for notifications which we were using it without any trouble. Later they merged it with shipway dashboard. And the whole lot of issues have started occuring. NOTE: Don't just blindly install the app. Have a random checks every month to just see if the portal is truely delivering for what you've paid.
We apologize for the bad experience you had with us, We are deeply analysing the issue and make you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Everyone praises them for their "communication" yet i found it quite slow and ill-defined, there is a clear lack of integration and support for international shops and couriers, however, when contacted to try and implement/integrate some of the couriers we require their response went from "we would like to" to a "we can not" in under a week. Understandable in some cases, but their response was unprofessional and inept.
A service that lacks vision and fails to grow or innovate when needed.
Whilst my experience might be subjective and/or is not universal, it is however the experience i had.
We also felt bad about your experience with us.
We will be in touch for further communication by email.
A lot of limitation for international shippers invoices cant be printed, returns are not available for international shippers, integrating with our couriers didn't happen as promised.
We are sorry for the inconvenience caused to you.
Our team is working on your concern that you have raised for us.
We will update you once, it's completed.