Shipway: Logistics Aggregation

It's been more than 6 months we are using Shipway. I won't say it's seamless, but the customer support is truly commendable. I would especially like to highlight the name of our KAM, Harsh — he's always available when it's urgent, even beyond working hours.
His responsiveness and problem-solving attitude have made a significant difference to our operations.
Having a dependable POC like him really builds trust in the service.

Very seamless tech driven company . Easy to work and analyze the insights of business logistics . Great CRM and Tech Support
Naveen our KAM has been outstanding .
Harsh has been exceptional in tech support

Read this before you finalize to install Shipway after reading the positive feedbacks here. I have been using their service since a year now. First few months were so great and upon asked I left a 5 star review for them. But today my thoughts are completely different. Once you start using their platform the charges for couriers increase without any notice. They even stop showing couriers that are affordable and you have to choose the high price couriers. Also, once you face any issue their whole team seems to vanish and they keep on changing managers and least they care to reply for weeks. My 2 issues are still unresolved for the past 4 months and they take weeks to even reply to simplest queries. I even tried to raise my issues in the Google meet sessions but they simply ignore. If you are just starting your business - DO NOT GET INTO THE TRAP OF SHIPWAY.

We've been using Shipway as our courier partner, and the experience has been excellent! Their customer support is extremely helpful, especially Chetna, who has been incredibly supportive and responsive. Tracking updates are timely, deliveries are efficient, and any issues are resolved quickly. Highly recommended for businesses looking for a reliable and customer-friendly logistics partner!

We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities.

A special thanks to Pooja Chetna , our point of contact, who has been exceptionally polite and helpful.