Shipway All in One Shipping

Exceptionally bad service. Two of my shipments have been RTO without contacting the customer. It was company address and two contact numbers were given.

One shipment returned with 50% items missing. Other shipment is in my location but not delivered since August 26, 2024.

I have raised ticket number 35918. Neither customer service is responding despite several follows... Nor my account manager.

I am having to resort to this option because of no response to my issues raised.

We have been using Shipway for our logistics needs, and the experience has been outstanding. Their logistics solutions are top-notch, making the entire shipping process seamless and efficient. The value-added services (VAS) they offer, such as COD order confirmation, NDR automation suite, and Shopify Pushback status, have significantly enhanced our operational efficiency.
The COD order confirmation service ensures that our cash-on-delivery orders are verified promptly, reducing the risk of fake orders and ensuring smoother transactions. The NDR automation suite has streamlined our non-delivery report management, saving us valuable time and effort. Additionally, the Shopify Pushback status integration has been instrumental in keeping the order statuses updated in real-time, providing a superior post-purchase experience for our customers.
A special mention goes to Rishabh Dahiya for his prompt and exceptional support. His dedication to resolving our queries and providing solutions has been commendable. With Shipway and Rishabh's assistance, we have been able to maintain high standards of service for our customers.
We highly recommend Shipway for any business looking for reliable and efficient logistics solutions and outstanding support.

I am writing this because I had a good experience in Shipway. Although I had issues regarding returns , where it took 1 month to deliver the RTOs, I want to specifically appreciate our POC Shivam Sharma, who was always available for any query and tried his best to understand our problem. He is one of the best people in Shipway. I would recommend Shipway if you are getting started but beware of their RTOs, they rarely come back on time

I am thrilled to share my outstanding experience with Shipway's Return Management System. Their operational efficiency and customer-centric approach have significantly benefitted our business, making them an invaluable partner in our supply chain. A special mention must be made of Rishabh, whose dedication and expertise have been instrumental in our smooth operations. Rishabh's consistently goes above and beyond to ensure all our concerns are addressed promptly and effectively.

We look forward to a continued successful partnership and highly recommend their services to any business seeking reliable and efficient logistics solutions.

I have been using the Order Management System (OMS) provided by Shipway for quite a long time now. The system is incredibly user-friendly, efficient, and packed with features that have streamlined our order processing and tracking to a great extent. The real game-changer, however, has been the exceptional customer support provided by Rishabh. His responsiveness, knowledge, and dedication to ensuring our satisfaction have been outstanding. The seamless integration with Amazon (ATS) and Shopify is a cherry on top. Overall, I highly recommend Shipway to anyone in the e-commerce domain due to their dependable and versatile shipping solutions.