Fabreturns Exchanges & Returns

Fabreturns Exchanges & Returns

by HH Ecommerce, Inc.

Delight more customers with a fabulous returns experience

4.6 of 5 stars(7 reviews)

All Features All the Time!

Automate your returns and focus on sales. All features all the time. All brands get current and new features at no extra cost!

Exchanges and Credits!

Save sales and reduce refunds with exchanges and store credits features. Eliminate customer emails and free up your time.

Make Returns Easier

Created with your customer mind. Eliminate the headache of returns so your customers will buy from you again.

About Fabreturns Exchanges & Returns

Fabreturns: The complete returns platform with exchanges and store credits.

We make returns simple, bottom line. If you want an app that puts returns on auto-pilot then Fabreturns is the app for you. Our app is built for brands that understand an easy returns process is the key to creating loyalty and growing sales. Not complex rules or "nickel and diming" your customers with return fees etc.

All Features. All the Time

All features, all the time. Includes any new features we add to enhance the app.

Built to Solve the Returns Dilemma for Brands of All Sizes

We built Fabreturns to solve the returns dilemma. First, make returns easy for customers and focus on creating more sales through repurchases. Second, create a way to deal with products that don't make financial sense to put back into your inventory.

Save Sales Exchanges & Store Credits

We've created the ultimate way to save sales with Exchanges and/or wtih Store Credits via a Gift Card or redeemable multiple use discount codes your customer generates on demand from your website while they're shopping.

Technology for Good

Create social goodwill and bring customers on the journey. Option feature to select qualifying products to be sent to one of our charity partners nearest your customer; save money and help others.

Save the Planet and Incorporate Sustainability into your Brand Ethos

Send returns to charity and we plant trees through our partnership with Eden Reforestation Projects. Create jobs and save the planet. See our website for more info.

Created by Brand and Industry Expert

Fabreturns was created by Aaron Clements, an operations executive with 25 years of experience in the fashion industry working with top brands like Hurley, Nike, Tentree and L*Space.

Automated and Friction Free Returns

Branded returns page so your customer can process their own returns. Automate the work, delight customers and focus on sales.

Integrated with Shippo for Return Labels

Connect to Shippo at install so you get the best rates and most carrier options. Use your own carrier accounts!

Event Notifications for an Elevated Experience

Stay ahead of your customer so you can issue refunds and re-market earlier in the returns process. Reduce customer inquiries by being proactive.

Core Features

  • Exchanges & Store Credits!
  • Activate store credits at carrier scan or label creation
  • Set return rules with order and product tagging
  • Customizable return reasons and policies
  • Allow free returns or have your customer pay
  • Auto approve or hold return requests for approval
  • Option to use USPS, FedEx, UPS and other carriers
  • Scan based return labels - pay at scan
  • Option to send returns to charity and bypass your DC
  • Every time a return is created we plant a tree!

Media gallery


Pricing 7-day free trial

See all pricing options

Everything Always


$.50 per extra return

  • All features all the time!
  • Complete returns platform
  • Exchanges & Store Credits
  • Store Credits w/ Gift Cards
  • 10 returns included
  • Free trial!

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    86% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    14% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


There are no rule settings in place that will trigger store credit for a specific order. For us, when customers use a discount code, the order only qualifies for store credit, not a full refund. The lack of this functionality is problematic as customers will always choose refund over credit. We will be searching for another return app to use.

Developer reply

August 27, 2020

Thank you for that feedback! Store credits in our app is unique from any other returns platform. We created them with best practices in mind and we realize there will be scenarios we haven't covered such as yours. We will absolutely put this into consideration for future development. Thanks again for the feedback and all the best to you!

Statement Pieces

The installation process was the BEST! So easy. My questions were answered so fast. I love this app it is just what I've been looking for.

Olivia Closet Boutique

I have just set up this app on my online store. Fabreturns offers very clear cut instructions in set up and anything I didn’t understand how to do, they immediately responded with a resolution! Very helpful and friendly!! So far I’m really happy with the app, Staci Carey