fabReturns

fabReturns

by The Brand Elevate

Complete Returns Platform with Store Credits and Exchanges!

5.0 of 5 stars(4 reviews)

Make Returns Easy

Make returning product easy like Amazon for your customers. Save time and money for your customer support and warehouse teams.

Exchanges & Store Credits

Save sales with exchanges and store credits customers can use at their discretion and in the amounts they choose. No gift cards required!

Increase Brand Loyalty

Create loyalty with a socially good and seamless returns process. Making returns easy increases loyalty which increases sales.


About fabReturns

fabReturns: The only truly complete returns platform. Created by a brand expert.

fabReturns makes returns, exchanges and store credits super simple for your customers so you can boost sales, lower return shipping fees and eliminate additional warehouse costs. Do more good with option to donate returns.

All Features. All the Time

All features, all the time. Includes any new features we add to enhance the app. Custom integrations are available. Contact us by emailing help@fabreturns.com

Built to Solve the Returns Dilemma for Brands of All Sizes

We built the technology to solve the growing returns dilemma. First, make returns easy for customers and focus on creating more sales through repurchases. Second, create a way to deal with certain products that don't make financial sense to reprocess into your inventory.

Save Sales Exchanges & Store Credits

We've created the ultimate way to save sales with an exchanges and/or by issuing store credits your customer can use multiple times at their discretion. No gift cards required!

Technology for Good

Create social goodwill and bring customers on the journey. Option to select qualifying products to be sent to one of our charity partners nearest your customer; save money and help others.

Save the Planet and Incorporate Sustainability into your Brand Ethos

Send returns to charity and we plant trees through our partnership with Eden Reforestation Projects. Create jobs and save the planet. See our website for more info.

Created by Brand and Industry Expert

fabReturns was created by Aaron Clements, an operations executive with 24 years of experience in the fashion industry working with top brands like Hurley, Nike, Tentree and L*Space.

Automated and Friction Free Returns

Branded returns page so your customer can process their own returns. Automate the work, delight customers and focus on generating more sales.

Integrated with Shippo for Return Labels

Connect to Shippo at install so you get the best rates and most carrier options. Use your own carrier accounts!

Event Notifications for an Elevated Experience

Stay ahead of your customer so you can issue refunds and re-market earlier in the returns process. Reduce customer inquiries because you're ahead of the game.

Core Features

  • Exchanges & Store Credits!
  • Cost per return goes down as volume goes up
  • Activate store credits at carrier scan or label creation
  • Set return rules with order and product tagging
  • Customizable return reasons and policies
  • Allow free returns or have your customer pay
  • Auto approve or hold return requests for approval
  • Option to use USPS, FedEx, UPS and other carriers
  • Scan based return labels - pay at scan
  • Option to send returns to charity and bypass your DC
  • Every time a return is created we plant a tree!

Media gallery

Support

Pricing 60-day free trial

See all pricing options
Starter Plan

$9/month

Minimum $9.00. Up to 10 returns per month.

  • $.90 per return

  • 0-10 returns

  • Great for small brands

  • Complete returns platform

  • Exchanges & Store Credits

  • All features all the time!

Momentum Plan

$8.25/month

This plan billed on a per return basis for 11-200 returns per month.

  • No base fee

  • $.75 per return

  • Price range $8.25 - $150

  • 11-200 returns per month

  • Exchanges & Store Credits

  • All features all the time!

Crushing It! Plan

$130/month

This plan billed on a per return basis for 201-400 returns per month.

  • No base fee

  • $.65 per return

  • Price range $130-$260

  • 201-400 returns per month

  • Exchanges & Store Credits

  • All features all the time!

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 4 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
    (4)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Meesha Farzaneh Jewelry

I had some glitches that weren't allowing my shippo and fab returns to communicate, and the fab team really took charge and escalated my ticket to receive the attention it needed. Their team really went above and beyond to help us get them fixed and prevent them from happening again in the future across the platform. Customer support in a timely manner is crucial for small business owners to have access to when implementing these things into our workflows because our time is limited and every hour counts when you are wearing 10 different hats!

Gem Splendor Us

I like the fact that the free trial lasts for 2 months, and it's easy to set-up with helpful, informative instructions.

Meridian Line

Great returns app and amazing customer support. Completely streamlined our returns process and we even utilize the donation feature. The store credits option is helping us avoid refunds and keep customers engaged with the brand. Can't wait for the exchanges feature!