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I have exercised considerable patience with this application, but regrettably, I have not experienced any success. Despite the involvement of the team, including the CEO, they were unable to perform what should be a straightforward task—importing my product inventory from Shopify, and more concerning, my sales history. This was even after providing access to my Shopify account. Furthermore, the service comes at a high cost, and communication throughout the process has been slow. My request was simple—just a sync of inventory and sales history. Given these challenges, I would advise exploring alternative providers.
Thank you for sharing your feedback. While we value all input, it's important to provide some context for future readers to ensure a clear understanding of this situation.
Fabrikatör is specifically designed to help active online stores optimize inventory and forecast sales data integration with Shopify. In this case, the user did not have an active online store and only used the app for four days. During this brief period, there were expectations outside of our core offering.
Our CEO personally reached out to offer help, but the user mistakenly thought he was an "SEO expert" instead of recognizing him as the CEO dedicated to supporting our customers. Unfortunately, the user did not accept the assistance offered.
We made multiple attempts to connect and provide the necessary support, but these efforts were not accepted. Given this interaction and the misalignment of expectations, we question the intent behind this review.
While we respect everyone's right to share their experience, we believe it is essential for potential customers to understand the context and our commitment to truth and transparency.
At Fabrikatör, our focus remains on long-term success and helping merchants who truly benefit from our software, rather than making short-term gains. This approach has enabled us to serve hundreds of brands worldwide effectively.
We appreciate every chance to support our users and will always strive to offer the most suitable solutions—even if that means suggesting alternatives that works better for them.
Thank you again, and we wish you all the best in finding the right tools for your business needs.
Warm regards,
The Fabrikatör Team