Overall rating Based on 15 reviews
The app was an easy install , however There doesnt seem to be any support and I am not sure if its actually working. It would be nice to have stats / analytics or someone that responds to a request for support.
This app worked wonderfully until it didn't anymore.
Now support is unreachable and I am stuck.
WHY DONT YOU EMAIL PEOPLE BACK
This app does not work. I can't get any support
Gadget De Le Semaine
App not working. No answer from support after contacting them twice.
it looks awesome, but if you uninstall it and than re-install it won't work anymore. Support is not working
it's a pity, because it could be the best app of 2018
Never starts a campaign - It is still trying to make the campaign since yesterday.
Peaks Fly Fishing
Superb app, couple of clicks and then wait for it to do its stuff and retargeting was running perfectly. Thank you.
I had the next issue with this app:
How it happened:
-Install the app and have no connection with Business Manager
-Uninstall and re install the app two times
-Did click on refresh to get the connection between the app and facebook
-Finally get the connection, but the connection attempts created many ads in my Ad Manager
Facebook banned my Ad Account for the multiple ads created
How fix it (in our personal experience):
1. Uninstall the app in shopify
2. No worry, take the necessary screen shots of the problem in facebook
And click the options to contact facebook to appeal the expulsion of facebook ads
3. Explain the situation to facebook support with details about your campaign and the app that created the ads (I have even included links)
4. Facebook check your situation in less than a day you have everything back to normal
As any app is under your own risk use that, everything has the potential to fail, probably in this time we were the error in the matrix.
The support of TopVid contact me immediately but the solution was unfortunately already out of their hands, despite everything they were kind.
Very functional and simple! Does exactly what it promises and the support was great. Thanks!
support from the owner was amazing and he made sure the app works for my store. thank you!