Omega Messenger, WhatsApp Chat
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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It is very easy to set up and works pretty well on my site. The team members are so kind and they always respond very soon to solve my question. High recommend!
Hi DELOMO,
Thank you so much for your review!
I am so glad to hear that the app is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know.
Best regards,
Kaylee - Omega Team
Exceptional customer support. Always feel welcome. Very rare these days! Highly recommend...........
5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback!
Thanks,
Lynn
There are tons of bugs with this app. It doesn't make sense this app has 4.9stars because nothing is working. Most of these reviews must be fake. First of all, the chat bubble takes a full 9 seconds to load and support says this can't be fixed. Customizing the bubble or settings does not work. An error message pops up when you try to send a message through the chat bubble. The Mobile bubble button does absolutely nothing. Support is not helpful. It just simply does not work.
Hello Jiby Dog Crew Team,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Recently, Facebook has made some changes on their side which have affected a lot of our app loading, our team is still working to deal with those changes and we will keep you posted on this.
The conflict between our app and your theme also made the change not successful as we explained to you before and it's fixed. Regarding the error message that pops up, unfortunately, this is also a Facebook issue that happens on some pages, and they do not state clearly the reason behind it.
This definitely doesn't sound like the service we try to provide to our customers as we completely understand how frustrating it can be to take the time to complete an app for it to be unsuccessful.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
I have NO idea why Facebook doesn't make their own app. I'm glad someone else put in the effort to make something so helpful.
Hi azul-labs-store
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team
Diego was an excellent support team member. He helped me set it up exactly as we needed! We are excited that this app offers both live chat and the away message to collect emails for follow-up.
Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!
Excelente aplicación! funciona perfecto. Lo recomiendo ampliamente para que lo integren en sus tiendas.
Hola DluchiUSACaribe,
Estamos encantados de saber que te gusta usar nuestra aplicación. Muchas gracias por tu revisión. Continuaremos brindando una excelente experiencia a nuestros usuarios. No dude en ponerse en contacto con nosotros si tiene alguna pregunta.
Todo lo mejor!
Kaylee - Equipo Omega
This app did not work properly for me. when installed my product pictures were not visible, reinstalled twice but would not work properly with Electron theme. customer Support was no help at all. Their best troubleshooting method was to reinstall the app.....wow.
Hello,
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your comment about the issue and our support team has reached you to help with this. Please check your email and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
No html code so will only work on a shopify store, so useless as the shopify store is rubbish. No customer support, so I installed a free one from a different company.
Hi there,
Thanks for taking the time to leave a review for us, I'm sorry to hear that you've been having trouble with our app. Our app auto-detects and displays on your store, so you do not need to add code or script to the theme.
Unfortunately, our application only support for Shopify platform, not for others.
We do hope to serve you in the near future.
Regards,
Kaylee
button does not work on mobile. appear but nothing happen when click on. boring app. .....................................
Dear Dogsunflower!
Thanks for your feedback. I have checked the issue and sent email. The cause due to Age restriction in Facebook page. This is Facebook's policy: If your Page has age or country restrictions set in Page settings, the customer chat plugin will not render for users who are not logged into their Facebook account when they visit your website.
https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/#login
Kind regards
Omega team
No me deja conectar mi cuenta de facebook a la aplicacion, me sale erro de conexion y estoy conectado
Hello there,
Thank for your feedback.
I checked and see it's working fine on front page your store.
I think there is some misunderstanding, So we hope that you will have more great experiences and have more new reviews in the future.
Please reach us by sending the email to contact@omegatheme.com, if you need any assistance and questions.
Thanks and best regards,
Omega Team