Omega Messenger, WhatsApp Chat
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Mobile user's click on it, it doesn't open. It sends random messages through to us such as shop now, browse, get started. I presume this is happening when users click on the link. Users are commenting/apologising for sending random messages when all they do is click on the icon.
Hi there,
Thank you for taking the time to leave a review for us. I'm sorry to hear you weren't happy with our Facebook app.
I may know these are auto response settings from your Facebook page, not the settings from the app. Please help us to check it in Facebook's settings.
If you need any support, please feel free to let us know.
Regards,
Kaylee
This team is very efficient and they responded promptly to questions. I am very grateful to Joy and her colleagues for helping me solve the problem. Recommend to everyone, they are really great! !
Hi Southood,
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help.
Have a good day!
Omega Team
I used this app to help me connect better with my customer and i am very happy with the user experience
I use this app to engage customers at real time to address questions and concerns and it works really great. It has many nice automated features and is quite to set up. It quite helpful in making customers feel cared for. Amazing! I definitely recommend.
App works great, great service on the back end. Nice way to chat with customers and ensure conversion.
Hello FOAMIE UK!
I can't say thank you enough for your wonderful feedback for our app. We will continue our best effort to make our app the most convenient to use.
Please feel free to contact us if you have any questions.
Wish you a successful business!
Kaylee - Omega Team
When it works, it's great -- but many customers reported it redirects them to my facebook page, like something is broken. Had to uninstall.
Excellent chat ability with Facebook! Beginning to keep in contact very easily. Will continue to use
Hi KETO 1620 Bakery Gluten-Free
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team
thanks for your app facebook messenger live chat...i found it useful and very good and i hope of good chats
it is not working for many days now and no one is responding to my PLEA FOR HElP, I NEED SPEEDY ASSISTance please
Thanks for your feedback. The cause may be Facebook page missing whitelist domain or setup private age, country restrict. If you reinstall our app, we can check the issue.
And we have feedback when you ask about this problem on the support system of Shopify (ticket 15548696)
Kind regards
Omega team
The customer service/support team was amazing. Joyce helped me to integrate everything for my store. They are very motivated and willing to help you out. This app is amazing, easy to customize, and includes tons of features. In the beginning it didn't work...
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you.
Cheers from Joyce!