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Tracy is super helpful, responsive, and patient in helping us customizing our initial setup! Top-notch customer service!
Thank you so much for your sharing 👏👏👏! Our team, especially Tracy, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡
App works well. We find that it helps customers have confidence in choosing our products when they can talk to a real person.
Truly flawless. The best customer support I ever experienced........................................
We appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Quick install, Support multi-language, It works well.
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Just set up this great app. Easy to do. I had one small thing I needed sorting out...I was setting the time that the chat button displays on my site and didn't realise it was a 24hour clock. I got in touch with Omega via their chat and they responded immediately (on a Sunday). They helped me get it sorted out straight away. Very impressed with app and quickness of support. Thanks guys.
Hi Knitting Utopia
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team
great app..i receive the messages immediately!..now i can response to inquiries immediately. thanks for this
So far so good! Looking for connectivity and notifications should anyone need support in the moment while they're making a purchase.
Hi Equippt - Home Based Gym,
Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!
Kaylee - Omega Team
so far is the easiest and free messenger app on shopify. quiet ok to use and service person is very supportive.
You rock! Thanks for your amazing review 🤗 our customer support team was doing cartwheels after reading your review of their work🥰 Hope for nothing but your business’s growth 🔥🚀
Diego from the Help Center was really helpful and responsive to my questions :) Very happy with this chat app.
Hi The Posture Pal,
Thank you for taking the time to provide a rating and your compliment to Diego!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.
Hope your day is as awesome as you!
Kaylee - Omega Team
can you help me i all ready delete the app but the message button still in my shopify store i want to re install but the other button appear. now i delete again but still the 1 button of message logo cant erase pls help me
Hello there,
Thanks for feedback!
I have checked, Our app not need to add script or code to theme so it's not the icon from our app, maybe it's script embed on theme or other app.
Our app not add script or code to theme.
If you can, please contact to email: contact@omegatheme.com
I'll check and remove this.
Regards,
Kien