O: WhatsApp Chat, Contact Form

O: WhatsApp Chat, Contact Form

評論 (284)

整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
    264
  • 4% 的評分為 4 顆星
    12
  • 1% 的評分為 3 顆星
    4
  • 0% 的評分為 2 顆星
    1
  • 1% 的評分為 1 顆星
    3
2025年5月22日

App not install, help me

Silikon Apparels Ltd.
孟加拉
使用應用程式 3個月
Omega 已回覆 2025年5月26日

Hi there,

Thank you for your feedback and we're really sorry to hear you had trouble installing the app initially.

We noticed that the app has since been installed and is running normally on your store. Our team also sent a couple of emails offering support – please kindly check your inbox (or spam folder) for our messages, or feel free to reach out to us anytime at support@omegatheme.com. We're more than happy to help with anything you need!

Thanks again for trying Omega – we’re here for you

2021年6月28日

I hardly ever write bad reviews but the support is horrible and SUPER slow. It's been 5 days now and I still have an unresolved issue in which case the app is not even working for me at the moment. I am happy to remove the review if someone can please help me.

Doggie of the Day
美國
使用應用程式 5天
Omega 已回覆 2021年6月28日

Hello there!
Thanks for taking your time to let us know about your experience and we are sorry about the delay due to the weekend. Our team has reached you again after receiving your reply from the chat support system. Could you please check again and let us know?

It is the customer like you to help us move on and we always want you to be happy with our app.
Looking forward to hearing from you back.
Best regards,
Omega Team

2022年3月2日

There are tons of bugs with this app. It doesn't make sense this app has 4.9stars because nothing is working. Most of these reviews must be fake. First of all, the chat bubble takes a full 9 seconds to load and support says this can't be fixed. Customizing the bubble or settings does not work. An error message pops up when you try to send a message through the chat bubble. The Mobile bubble button does absolutely nothing. Support is not helpful. It just simply does not work.

Jiby Dog Crew
美國
使用應用程式 大約9小時
Omega 已回覆 2022年3月3日

Hello Jiby Dog Crew Team,

Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.

Recently, Facebook has made some changes on their side which have affected a lot of our app loading, our team is still working to deal with those changes and we will keep you posted on this.
The conflict between our app and your theme also made the change not successful as we explained to you before and it's fixed. Regarding the error message that pops up, unfortunately, this is also a Facebook issue that happens on some pages, and they do not state clearly the reason behind it.

This definitely doesn't sound like the service we try to provide to our customers as we completely understand how frustrating it can be to take the time to complete an app for it to be unsuccessful.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team