Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, seamless Facebook integration, and effective customer communication. They value its customization options, smooth operation, and ability to handle pre-sales issues. The responsive and helpful customer support team is also praised. Offering a comprehensive free version, it's an affordable choice that improves customer service, increases conversions, and allows offline messaging. It's a recommended tool for swiftly addressing customer queries and enhancing the customer experience.

Edited November 2, 2019

I like this application because I can connect to my Facebook and easy for customer management. thank

PavilionHealthShop
Thailand
10 months using the app
July 19, 2019

De entrada se ve lo practica que es la la aplicación para poder interactuar con los clientes eso es fundamental

GABOSS SHOP
United States
10 months using the app
August 18, 2021

This apps is great and easy to use. Thanks to Stella who guide me through the process of fixing some bugs.

Yu Jia Yan 御家燕
Australia
10 months using the app
Omega replied August 18, 2021

Hi Yu Jia Yan,
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Omega Team

September 28, 2020

I had an issue integrating the pop-up messenger icon to my webshop. I have reached out to the support team and my problem was solved in no time. Really effective customer service. Highly recommend, thank you!

Komorebi Knife
Denmark
10 months using the app
July 25, 2020

i like it! With this app I can connect with my visitors live. Higher chances to make my visitors into customers.

Green Eco-Lution
Philippines
10 months using the app
December 7, 2021

facile d'utilisation et relié à Facebook! des personnalisation intéressantes. Enfin un tchat simple et gratuit.

wishop
Guadeloupe
10 months using the app
Omega replied December 7, 2021

Bonjour wishop!

Merci beaucoup de nous avoir donné des mots si merveilleux.
Notre équipe ici est très ravie de voir votre commentaire, en particulier notre technicien. Nous souhaitons toujours vous offrir le meilleur service que vous méritez.

N'hésitez pas à nous contacter si vous avez besoin de notre aide !
Tous mes vœux,
Kaylee - Équipe Omega

Edited April 29, 2022

Suporte muito bom! Aplicativo funciona muito bem e estão sempre dispostos a melhorar com novas funções e alterações do código de comandos. Sr. Hung e Malak são excelentes profissionais.

Albeoli
Brazil
10 months using the app
Omega replied April 29, 2022

Obrigado por nos deixar uma avaliação tão fantástica 🍻 🍻 🍻 Estamos felizes em saber que você adorou fazer negócios conosco. 🥰

April 18, 2022

Great app and really good service when I needed help!! The logo looks professional on every device. - Crochetmilie

Crochetmilie
Canada
9 months using the app
Omega replied April 19, 2022

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Omega Facebook Messenger - Live Chat app. We look forward to serving you for many years to come!

May 17, 2022

Your team is great! My issue was resolved quickly and I would recommend it to everyone around me!!!!

Fomoloo
Hong Kong SAR
9 months using the app
Omega replied May 18, 2022

You're Sharp! 👊 Thankssss legend for the review. Our support team truly appreciates when users like you have a great experience with Facebook Messenger - Live Chat.

April 20, 2022

The chat bobble disappeared from our web page. But Joy helped me to sort it out very quickly. Nice app and thank you Joy.

Meideya Jewelry
Singapore
9 months using the app
Omega replied April 21, 2022

Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Cheers from Joy!