Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, user-friendly interface, and seamless Facebook Messenger integration. It's praised for enhancing customer communication, improving shopping experiences, and supporting business growth. Merchants value its customization options, brand alignment capabilities, and responsive customer support. Regular updates and improvements are also appreciated. Many credit the app for increasing store conversions and providing live customer support.

November 13, 2019

i used this app to help our customers who many have issues, questions or concerns regarding our products. As soon as we installed, our first customer arrived with a question on how to order. Great app!

Raasheed W.

Eliot Grey
United States
About 1 month using the app
December 18, 2019

Best app ever. It's clean, fast, on point and extremely useful to my shop. I'm here rating it because it deserves my time.

Dinamico Store
About 1 month using the app
March 8, 2022

The app works really well and staff helped me good when needed. Recommend for all business in need for a chat

29 days using the app
Omega replied March 10, 2022

Hi Qualitykicks

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team

August 16, 2022

This app met my requirements.
What is more, the support team is very professional, and provided timely service.
I would highly recommed this app for both of the app and support team

29 days using the app
Omega replied August 16, 2022

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

December 23, 2020

The app does exactly what I need it to do and when I asked for support the service was efficient (considering they are on a different time zone than me (montreal)). I am satisfied

28 days using the app
April 4, 2022

We have used this app for our Live Chat on our website for a long time. It works well, but does come with it's glitches. The good news is: the support is great. I will also mention that their privacy policy is unclear, which is worth noting. That being said, we have used this for months

About 2 years using the app
Omega replied April 4, 2022

Hi Parkit360,

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience with the privacy policy so that we can use your valuable feedback to deliver an even better experience for all users.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

Best regards.
Kaylee from Omega team

April 5, 2022

I really liked the app and the features. highly recommended and would use that on my other stores as well

Di Pacci Coffee Company
28 days using the app
Omega replied April 5, 2022

Thank you for taking the time to leave us such a fantastic review 🍻 🍻 🍻 We’re happy to hear that you loved doing business with us. 🥰

October 18, 2022

Customer service is very good, and Joy helps me a lot.
Besides, online chart can help us to reply quickly.

Mocsicka Party
United States
26 days using the app
Omega replied October 18, 2022

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

October 5, 2022

Great app, does what you expect from it. For now there are no problesms. Great app, does what you expect from it. For now there are no problesms.

26 days using the app
Omega replied October 6, 2022

Excellent! 🎵 It's music to our ears that you are happy with our app and customer support! Thanks so much for the 5-stars! 🤩
Best wishes,
The Omega support team

September 11, 2019

easy to install and seems that work perfect. HIGHLY RECOMMENDED.

Improving Cars
26 days using the app