Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, seamless Facebook integration, and effective customer communication. They value its customization options, smooth operation, and ability to handle pre-sales issues. The responsive and helpful customer support team is also praised. Offering a comprehensive free version, it's an affordable choice that improves customer service, increases conversions, and allows offline messaging. It's a recommended tool for swiftly addressing customer queries and enhancing the customer experience.

October 18, 2022

Customer service is very good, and Joy helps me a lot.
Besides, online chart can help us to reply quickly.

Mocsicka Party
United States
26 days using the app
Omega replied October 18, 2022

Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

October 5, 2022

Great app, does what you expect from it. For now there are no problesms. Great app, does what you expect from it. For now there are no problesms.

stumfki.com
Slovenia
26 days using the app
Omega replied October 6, 2022

Excellent! 🎵 It's music to our ears that you are happy with our app and customer support! Thanks so much for the 5-stars! 🤩
Best wishes,
The Omega support team

February 11, 2020

Quick and easy set up and integration. Great functionality! I also like the options available to disable or enable the pop up welcome message. Rock Rock On!

Pikes Peak Laser Creations
United States
26 days using the app
August 13, 2019

Works wonderfully and looks good. Very happy with this app. You can change the colour of the button, the vector image and location (at the bottom of the screen). Excellent app considering it's free.

Saskia Watches
United Kingdom
25 days using the app
October 28, 2019

so easy and fast i am too happy with it -:)

Manzanstore
United States
24 days using the app
September 7, 2019

Fantastic App, Work perfectly, easy to use. I tried many and now we are using Facebook messenger - Live Chat.

Ginius | Gin Artisanal
Canada
24 days using the app
March 10, 2022

This app is useful. Also, the customer service is good. I was catered to by Stella and she answered and help my concern about the app.

InvoSpa
Isle of Man
24 days using the app
Omega replied March 10, 2022

Hi InvoSpa,
Thank you for taking the time to provide a rating and your compliment to Stella!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.

Hope your day is as awesome as you!
Kaylee - Omega Team

August 24, 2022

Always responsive, available and even jumped onto a Google Meet to look through my website and look through how the app looked and functioned. Great team that care a lot about their product.

Pooch Pawfect
United Kingdom
24 days using the app
Omega replied August 25, 2022

Your review means the world to us! We are grateful that you like the app so far. 😊 We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟
Cheers,
The Omega support team

August 23, 2019

Muito bom esse aplicativo, a pessoa deixa mensagem na própria página e não precisa sair. Há tempos procurava um app assim!!!

Presentes do Mundo
Brazil
23 days using the app
September 20, 2019

Really helpful. Now I can manage all my chats via Facebook easily. No need for another app. Awesomeeee

Choco Mania PH
Philippines
22 days using the app