Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, seamless Facebook integration, and effective customer communication. They value its customization options, smooth operation, and ability to handle pre-sales issues. The responsive and helpful customer support team is also praised. Offering a comprehensive free version, it's an affordable choice that improves customer service, increases conversions, and allows offline messaging. It's a recommended tool for swiftly addressing customer queries and enhancing the customer experience.

November 4, 2019

it is a very useful and powerful free app to replace with the paid apps. thanks a lot for making this app.

FurryPawExpert™
Malaysia
22 days using the app
March 30, 2020

Very Great app' ! Looks very good on my shop :)

And a very responsive customer service! I recommend without hesitation.

SUPERCAPS®
France
21 days using the app
May 9, 2022

I used this app in our company website and it's really nice and easy to use the app is very good because it helps to communicate with our customer. Highly recommended to every shopify store :) Special thanks to Ms. Joy from the support, very kind and she help me with my problem. 10/10 for the support team <3

Radico
Philippines
21 days using the app
Omega replied May 10, 2022

Thank you for the fantastic review. We're thrilled to hear you're enjoying our Facebook Messenger - Live Chat. Joy is one of our support team's superstars, and we're thrilled that she was able to help you. We'll make sure to forward your warm remarks to Joy, who we're sure will be ecstatic to read them. Thank you for taking the time to write this review and share it with the Shopify community!
Omega Facebook Messenger - Live Chat support team

March 16, 2022

Very great job. Support is the high level. Thank you My chat is working on web-site very good. Thank you Malak.

Yavorskyy
Thailand
21 days using the app
Omega replied March 17, 2022

Hi Yavorskyy

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team

November 13, 2019

i used this app to help our customers who many have issues, questions or concerns regarding our products. As soon as we installed, our first customer arrived with a question on how to order. Great app!

Raasheed W.
www.eliotgrey.com

Eliot Grey
United States
21 days using the app
August 10, 2019

its simply very useful and effective. I use it for my business communication and it work awesomely well.

asheers4u
India
20 days using the app
August 25, 2022

客服随时在线,由于新版的FB页面各项功能无法找到并正确使用,你可以联系他们获得帮助...这感觉很棒。
他们会非常乐于为你开启远程指导,如果你不会说英语也没有关系。他们会全程为你指导。你所需要设置的功能在什么项目页面。当然了,这需要你记住..

Painting-Kit Pro
China
20 days using the app
Omega replied August 26, 2022

感谢您抽出宝贵时间留下这篇评论。 我们很高兴有机会以出色的体验来支持我们的客户,因此您的反馈是我们提供卓越服务的巨大动力!

August 7, 2020

This app is so easy to configure and launch, I must applaud the development team. Works like a dream too!

Arcadiamus
United Kingdom
19 days using the app
December 4, 2021

Love this app, I tried the normal FB messenger integration method but it looked ugly and I couldn't customize it like I could with this app.

DellaroseOfficial
United States
18 days using the app
Omega replied December 6, 2021

Hello DellaroseOfficial!

I so appreciate you taking the time to share your experience with our app and we are thrilled to hear that you satisfy with it. We will not be able to stand in this market for this long without customers like you.

If you have any questions or need assistance from us, we're more than happy to support you!
Kaylee - Omega Team

February 25, 2022

Amazing support, they took care of my issues and solved them quickly, thank you for this useful service and app.

Therapyyarn
Türkiye
18 days using the app
Omega replied February 28, 2022

Hi Therapyyarn,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team