Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, seamless Facebook integration, and effective customer communication. They value its customization options, smooth operation, and ability to handle pre-sales issues. The responsive and helpful customer support team is also praised. Offering a comprehensive free version, it's an affordable choice that improves customer service, increases conversions, and allows offline messaging. It's a recommended tool for swiftly addressing customer queries and enhancing the customer experience.

May 8, 2020

Super fast reply and kingly help to solve the problem in minutes. Strong recommend to every one's store.

Artmore Graphics Ltd
New Zealand
12 days using the app
Edited September 22, 2021

nice, very good app, good job for the customer support best for facebook messenger app integration. keep it up

Halcon
Philippines
11 days using the app
Omega replied September 23, 2021

Hi Halcon,
We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

November 17, 2021

Super easy to set up and good looking app. I downloaded it because for some reason, the old Messenger app didn't work.

SKYHERO LAB
Italy
11 days using the app
Omega replied November 17, 2021

Hi SKYHERO LAB,

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

September 26, 2019

Just installed the application. The set up is easy and user friendly. Hope that will be helpful for the communication with customers.

Libra Passion Store
Bulgaria
11 days using the app
January 16, 2022

just awsome this is very good app i really like expectiing more feature in future line instagram plugin and product catalogue in messenger chat

Andaaz Collection Deals
Pakistan
10 days using the app
Omega replied January 16, 2022

Hi Andaaz Collection Deals,

We’re so delighted to hear that you chose our app for your store!
It’s an honor to be a part of your business, and we hope your experience here made it extra special.
We wish you many more years of success and look forward to working with you for many years to come.

All the best,
Kaylee - Omega Team

May 20, 2022

the bird helped me see if it works thank you v vvvv vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

biglsemporium
United Kingdom
10 days using the app
Omega replied May 20, 2022

Yeyew!!!! Thanks, heaps for the feedback!
Time to connect with your customer browsing your store. 🤟 🤘 🤙

Edited March 29, 2021

Very useful app. The customer services are very good.Thanks.
Very useful app. The customer services are very good.Thanks.

kismini
China
9 days using the app
August 23, 2021

Easy to add a free chat function to our store. Huge mention to Stella for helping us when we had an issue for the log in.

Osakakuma
Singapore
9 days using the app
Omega replied August 23, 2021

Hi Osakakuma,
We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

June 23, 2020

Very patient to help solve problems,Very good service attitudeVery enthusiastic and patientYou can try

FashionDesign2020
Japan
9 days using the app
March 17, 2022

Wonderful customer service provided by Joy. Amazing team and app. I would 100% recommend that others use this.

ShopPawsitivitee
United States
8 days using the app
Omega replied March 17, 2022

Hi ShopPawsitivitee

We are happy that your problem was solved and thank you so much for your review. Our customer service team is always available to respond to all your inquiries and answer any questions you have. Please feel free to contact us again if you need more help.
Kaylee - Omega Team