Reviews (270)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enabling multi-channel customer support across various social media platforms, including Facebook Messenger, even in its free version. They appreciate the easy setup, customization options to match brand aesthetics, and the inclusion of up to three platforms. The app is noted for its smooth performance and excellent customer support, with a team that swiftly resolves issues and assists with customization.
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Great app, I like the icon that appears on the screen. The app works well, and the support team was quick to fix an issue when it happened.
Hi Tielka,
Thank you for posting your positive review. At Omega, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our support was provided in a timely manner.
We look forward to chatting with you again soon!
Kaylee - Omega team
Andy did a great job on my concern with the app! Super helpful and patient. Keep it up guys!
🌟 Thank you for your wonderful feedback! We’re thrilled to hear that Andy did a great job addressing your concern with the Omega Messenger & Chat Buttons app and that you found him super helpful and patient. 😊 We appreciate your encouragement and will keep up the good work! If you need any further assistance, we're here to support you.
Worked great while it was running but I haven't been able to run the app in weeks when I had to update my shops theme...no response from support. Love to hear how I can fix this tech issue.
Really easy to use, efficient and effective app. Works well with my website, recommend this app very much
Hi Elliott & Carmen,
Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!
Omega Team
App works great - Really like the features - Still working on connecting to Mobile.. But the virtual assistant, Malak was very helpful and got me connected to support and collaborators.. Understand that every theme is different and may require some tweaks get working correctly however I am confident this is a great app once you get it running..
Hello devildaves.com,
We can’t thank you enough for your kind review of your experience with our app and the assistance from Malak - a member of our support team. We are always grateful to customers like you who help us to improve our level of service.
If you need our help in any case, we are available here to help you.
Wish you a successful business!
Kaylee - Omega Team
App vận hành tổt
Cảm ơn bạn đã review cho app! 😊
Rất vui khi biết WhatsApp Chat, Contact Form app đang vận hành tốt và đáp ứng nhu cầu của bạn. Nếu bạn cần hỗ trợ thêm bất cứ lúc nào, đừng ngần ngại liên hệ với đội ngũ support chúng mình nhé! 💬📞💙
We have used this App 1 month. We need online chat tools to improve the customer service experience.
This App has many useful features and is very easy to set up. We also encountered problems during the use process, and their team was able to quickly help us solve them.
Thank you for your time to leave this review. We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!
I'm still getting the hang of the app features but everything I ask if I can do is possible and the chat support is great. They have even taken the time to raise issues on my site that aren't specifically linked to Ping Me too.
We’re very grateful for customers like you and hope we can stick with you for years to come! In case you have other feedback to us, please don’t hesitate to contact us at any time. 😇😊
Malak was very helpful with my enquiries, thank you for fixing the issue for us. very responsive and helpful
Hi MY NATURI,
Thank you for your review! I’m so glad to hear that you are happy with our app.
We’re always looking for ways to improve the experience of our app, but it’s great to know that we are on the right track.
Let me know if there is anything else we can do to make your experience even better.
All the best,
Kaylee - Omega Team
Great app who do the work, amazing support who is fast and really love to help. thank you so much for you work.