Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
April 27, 2022

App is super simple. Personally feel like it helps with conversions as you can have constant access to chats via facebook. People check facebook messages over emails in my opinion. If you don't have a 24/7 support team - highly recommend Can be a bit clunky here and there but super easy to troubleshoot. More features, eg. linking to orders for automatic tracking could be helpful

Islashboutique
Australia
Time spent using app: Over 1 year
Omega replied April 28, 2022

Thank you for leaving this thoughtful review! Thank you for taking the time to share this review with us and the community! We're always looking for ways to improve our service, and your feedback is a valuable part of that process.
Omega Facebook Messenger - Live Chat support team

April 25, 2022

Easy to use, friendly and quick support! A must for every eCommerce store that needs live customer support

Nakčia
Lithuania
Time spent using app: 12 months
Omega replied April 25, 2022

Thanks for leaving our business a 5-star rating, Nakčia, it's truly appreciated! 💙 💜 You made our day brighter 🌞🌞🌞

April 21, 2022

I've been using this app for more than 2 years. Great customer support! Always releasing updates to improve the quality of the service!

Nabu Market
United States
Time spent using app: Over 1 year
Omega replied April 22, 2022

Thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!

April 20, 2022

The chat bobble disappeared from our web page. But Joy helped me to sort it out very quickly. Nice app and thank you Joy.

Meideya Jewelry
Singapore
Time spent using app: 9 months
Omega replied April 21, 2022

Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Cheers from Joy!

April 20, 2022

Application au top✌️facile à configurer et services clients est vraiment incroyable et super réactif ☺️ merci encore de votre aide à toute l'équipe.

Woopbox
France
Time spent using app: 3 days
Omega replied April 21, 2022

Merci! Cela nous fait plaisir d'apprendre que nous avons pu vous fournir un service 5 étoiles. Nous veillerons à ce que toute l'équipe reçoive vos commentaires - ils seront ravis d'entendre vos aimables paroles.

April 20, 2022

Encounter some issue, no clue about it. Joyce came, she heard, she saw and she resolved my issue in a swift. Really awesome feeling. Thanks a million Joyce!!

East Ocean Aquatic
Singapore
Time spent using app: 4 months
Omega replied April 20, 2022

We’re pleased that Joyce was able to provide you with exceptional service! We sincerely thank you for taking the time to share your thoughts with us. 🌻 🌞

April 19, 2022

Their support is fantastic. Diego was able to help me right away. I look forward to utilizing the integrations they have to offer.

cubilas
United States
Time spent using app: 5 months
Omega replied April 20, 2022

Wow 💯, thanks for your positive feedback. I was surprised by it and feel glad to know that you are happy with our service and app. Much love from Diego. ❣️ 💕 💞

April 19, 2022

Amazing customer service, Carlos helped me in the whole process!! Really had a great experience!!!!!

ElegantLiving
India
Time spent using app: 4 months
Omega replied April 20, 2022

Thank you so much for your sharing 👏👏👏! Our team, especially Carlos, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡

Edited April 19, 2022

The customer service/support team was amazing. Joyce helped me to integrate everything for my store. They are very motivated and willing to help you out. This app is amazing, easy to customize, and includes tons of features. In the beginning it didn't work...

X-Time
United States
Time spent using app: About 8 hours
Omega replied April 19, 2022

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you.
Cheers from Joyce!

Edited April 19, 2022

The team and Joyce are really helpful and help me to setup all of my facebook message app, and now it works perfectly.

Cansonic 肯尼 行車記錄器
Taiwan
Time spent using app: Over 1 year
Omega replied April 19, 2022

Wowowwww you’re a PEACH 🍑 ! Thanks for your amazing review 🤗 Joyce is on cloud nine 🥰 Hope for nothing but your business’s growth 🔥🚀
_Cheers from Joyce_ 🥰