Related categories

PingMe Facebook Messenger Chat

Live chat with shoppers on Facebook Messenger, Instagram &more

Free plan available

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Facebook messenger live chat

Key values section

Facebook Messenger and more

Actively provide customer support on multi-channels: Facebook Messenger, Instagram, WhatsApp. Deliver realtime messages for better support

Fast and Easy Setup

Set up Messenger live chat in 30s. Not an icon that redirects back to your Facebook page. Engage with customers anytime at every touch point

Turn your chat into revenue

Keep conversions persistent across anywhere they shop: Shopify Store, Facebook, Instagram. Save time with our performance tracking

App details

PingMe Facebook Messenger Chat

PingMe Facebook Messenger Chat

Top 42 Apps Everybody's favorite go-to apps handpicked by Shopify

September 2022 - New feature: WhatsApp Business integration channel (upcoming)

Live chat with shoppers on Facebook Messenger, Instagram, Whatsapp +

Why PingMe?

71% of customers spend on chat apps every day, every hour. 20 billion texts are sent in Facebook Messenger daily.*

Why don’t you do business with your customers in their favorite app?

With PingMe, your customers can “ping” you right at where they are: Facebook Messenger, WhatsApp, Instagram.

  • No need to set up your own chatbot!
  • Engage with them where they already are - in chat.
  • Keep conversions persistent across your Shopify store, Facebook or Instagram shop.

PingMe gives you more than a chat icon!

Beautiful and modern chat widget for all websites

  • Customize chat widget style blended with your store.
  • Friendly and popular interface of Facebook Messenger love by all customers and owners.
  • Suitable for all-sized businesses, specially omnichannel merchants.

Live chat provides a better customer support experience and increase sales

  • Set up live chat in one click - smoothly integrated and ready to use. 100% mobile-friendly
  • Allow customers chat right on your store. No redirect back to your Facebook Fanpage.
  • Use Facebook Automation for instant answer about order, shipping, etc.

Centralize all customers engagement from anywhere in one place

  • Control all your customers’ interactions from muti-channels in one place.
  • Send email to your customers right in app.
  • Track your visitor performance with insightful statistics.
  • Multi-store support: connect many stores with the same Facebook chat.

Engage with customers anytime at every touchpoint

  • Take care off your customers 24/7 and reach them even when they leave your website with Leave Contact Form: Set up a quick form for your customers to leave messages when you are offline. No more missing contact.
  • Set time to turn off your chat once you are away/offline.
  • Remind unread conversations (upcoming)

Understand your customers’ shopping journey

  • Set up time to popup chat box with warm welcome message or discount code.
  • Target chat icon to appear on specific pages, such as high-intent products. Or you can hide chat icon on Mobile Check out Page for better experience.
  • Effortless retargeting campaign with all-in-one chat storage.

Suitable for all-sized businesses

Support multiple languages in chat widget

24/7 live support

PingMe by Omega

Launch date

Integrates with

  • Theme 2.0
  • Facebook Messenger
  • Whatsapp
  • Instagram
PingMe Facebook Messenger Chat

PingMe Facebook Messenger Chat

Top 42 Apps Everybody's favorite go-to apps handpicked by Shopify

September 2022 - New feature: WhatsApp Business integration channel (upcoming)

Live chat with shoppers on Facebook Messenger, Instagram, Whatsapp +

Why PingMe?

71% of customers spend on chat apps every day, every hour. 20 billion texts are sent in Facebook Messenger daily.*

Why don’t you do business with your customers in their favorite app?

With PingMe, your customers can “ping” you right at where they are: Facebook Messenger, WhatsApp, Instagram.

  • No need to set up your own chatbot!
  • Engage with them where they already are - in chat.
  • Keep conversions persistent across your Shopify store, Facebook or Instagram shop.

PingMe gives you more than a chat icon!

Beautiful and modern chat widget for all websites

  • Customize chat widget style blended with your store.
  • Friendly and popular interface of Facebook Messenger love by all customers and owners.
  • Suitable for all-sized businesses, specially omnichannel merchants.

Live chat provides a better customer support experience and increase sales

  • Set up live chat in one click - smoothly integrated and ready to use. 100% mobile-friendly
  • Allow customers chat right on your store. No redirect back to your Facebook Fanpage.
  • Use Facebook Automation for instant answer about order, shipping, etc.

Centralize all customers engagement from anywhere in one place

  • Control all your customers’ interactions from muti-channels in one place.
  • Send email to your customers right in app.
  • Track your visitor performance with insightful statistics.
  • Multi-store support: connect many stores with the same Facebook chat.

Engage with customers anytime at every touchpoint

  • Take care off your customers 24/7 and reach them even when they leave your website with Leave Contact Form: Set up a quick form for your customers to leave messages when you are offline. No more missing contact.
  • Set time to turn off your chat once you are away/offline.
  • Remind unread conversations (upcoming)

Understand your customers’ shopping journey

  • Set up time to popup chat box with warm welcome message or discount code.
  • Target chat icon to appear on specific pages, such as high-intent products. Or you can hide chat icon on Mobile Check out Page for better experience.
  • Effortless retargeting campaign with all-in-one chat storage.

Suitable for all-sized businesses

Support multiple languages in chat widget

24/7 live support

PingMe by Omega

Launch date

Integrates with

  • Theme 2.0
  • Facebook Messenger
  • Whatsapp
  • Instagram

Pricing

Basic

Free

  • Live Chat via Facebook Messenger
  • Customize Live Chat widget
  • Device Target
  • Dashboard with insightful data
  • Customer Support

Premium

$4.99/month

  • Basic +
  • Page Target
  • Set Working Days/Time
  • Instagram Direct Message
  • Get customer contact information
  • Send Email directly in app

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • VIVID shop

    Location Lithuania
    Time spent using app 8 months

    Great app (really user-friendly) with an even greater support team which is always fast and ready to help!

  • LORRAINE

    Location Malaysia
    Time spent using app 7 months

    Excellent app, a very flexible app design. Also, customer support always speedily replies when we have any questions. The solutions/instructions are easy to follow and very helpful.

    Developer reply
    September 19, 2022

    Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 Stars as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!

  • MO&Co.

    Location China
    Time spent using app 7 months

    使用当中碰到,因FB更新导致前端图标消失。Omega定位问题比较快,在线客服很nice,问题跟进很及时。希望下次碰到类似的因为改版导致调用接口的问题,IT能及时排查跟进,并通知商家好提前做应急处理。:)

    Developer reply
    September 19, 2022

    Thanks for taking the time to leave us feedback! We really appreciate it.
    We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
    Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
    Again, thank you for taking the time to review our app!

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