Customer support
Facebook Messenger ‑ Live Chat

Facebook Messenger ‑ Live Chat

by Omega

Chat with customers via Facebook Messenger right on store

4.7 of 5 stars(15 reviews)
Free
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Free Facebook Live Chat

Integrate Facebook free live chat to your website so your customer can connect to you any time.

Boosts Your Conversion Rate

Consumers love live chat option as it is quick and has a HUMAN touch. They find it helpful and problem-solving

Fully customizable

You don't need to know code. Just simply few click to integrate!

About Facebook Messenger ‑ Live Chat

Do you want to engage and live chat with your website visitors?

With Facebook Message by Omega, you are just a click away. Facebook Message is a powerful "all-in-one" customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required.

HOW IT WORKS?

  1. Install the app.
  2. Connect your Facebook Page.
  3. Enter labels / selecting color. Then SAVE
  4. Enjoy it on your Live Chat Chanel. # Facebook chat features
  5. Live chat - Your customers can connect with you in real time using a live chat button on your website. Studies show that live chat increases conversions and the total volume of sales.
  6. Schedule the working time to Enable/Disable Live Chat
  7. Chat History - You can keep full history of conversations with your customers and you have full overview of interactions on one page.
  8. Customer Portal - In case your support is not online, your customers can leave you an offline message, which will be later asnwered by reply message.
  9. Facebook - Connecting with Facebook enables you to respond to Facebook messages.
  10. CHATBOT - You can use this app with your Chatbot.
  11. Free and Fast Support: Our technical support will help you solve any problems within 24 hours (on working days).

About Omega:

Omega Team's developers are very passionate about the development of Shopify and eCommerce solutions for integration into the customer’s store. We are trying to develop amazing Shopify's apps for merchants.

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Pricing

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Overall rating
4.7 of 5 stars
 Based on 15 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
    (14)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    7% of ratings are 1 stars
    (1)
View all 15 reviews

Most recent reviews

The Trendy Mom

Rating
5 of 5 stars
Posted
August 17, 2019

everything facebook related Is pretty easy and this was really easy to set up so we will see I just downloaded it.

The Microbrand Store

Rating
5 of 5 stars
Posted
August 14, 2019

Support from the developer has been awesome. We had to quickly switch from a different chat app that Shopify was zapping and tried a few out. Some others had bugs that annoy customers such as if you opened a chat then closed it, it'd re-open when you went to a different page view in the store. This one was nice and clean but we had an issue where it wouldn't work if a user wasn't logged in on their browser to Facebook. That's not a problem for desktop folks but many mobile users don't log in using their mobile browser and use the FB apps instead. Developer worked with us, lots of emails exchanged over the course of an hour or two, and we got that resolved by ensuring our FB page didn't have any country or age restrictions. Not only was the support timely, rapid and helpful, but keep in mind this is a free app! Can't ask for more. Would give this developer 10 stars if I could.

Saskia Watches

Rating
5 of 5 stars
Posted
August 13, 2019

Works wonderfully and looks good. Very happy with this app. You can change the colour of the button, the vector image and location (at the bottom of the screen). Excellent app considering it's free.

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