Facebook Chat Box ‑ Messenger
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the setup video has no audio! I've tried to set it up by watching the video, but the maximize page feature on the setup video is also disabled.
...you should just type the instructions.
Dear Sin City Sex toys,
We are so sorry to hear that inconvenience. Besides, if you have any question or problem with settings, please send us a message via live chat on your dashboard or email.
By the way, I see that you uninstall the app, so I can't check the issue.
If you have any question, I'm always willing to help!
Autoketing team,
Regards!
Useless i GREETING MESSAGE - Don't show popup automatically and it still shows automatically i dont know what is wrong. When this problem is resolve i will give you 5 Star but for now NO!
Dear Ronini Official,
Sorry to hear that.
About the "Don't show popup automatically" feature, maybe there is something wrong with the cache. You just need to delete your cache and reload your site.
About the Greeting Message, you can adjust it on the dashboard. If you have any question, please contact us via email: support@autoketing.com or live chat on the dashboard.
It's our pleasure to help you!
Regards,
Autoketing team.
Appli does not work ! when we click on the LiveChat nothing appears ! ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Sublima Couture,
We very sorry to hear that,
May be that issue related facebook whited not added, Please follow this link to add your domain to whitelised manually.
https://autoketing.freshdesk.com/support/solutions/articles/42000044933-why-have-i-connected-my-facebook-page-successfully-but-facebook-chat-box-still-does-not-work-
If you have any problem please let contact us via email: win@autoketing.com or leave us message in dashboard.
Autoketing team,
Regards!
not chekd it whyyyy force me for review so early. now take this 1 star.........................................................................................
Dear Sixthgalleria,
We very sorry about that.
if you have any question, contact us via freshchat on your dashboard and we are always willing to help you.
Thanks a lot!
Autoketing team,
Regards!
This app dosen't work. I have installed it and set it up, it shows on my store but it seems to only be there for show as wheni click on it nothing happens
Dear Elegant Boulevard,
We very sorry hear that, may be we have problem with Facebook api, could you please follow this email to add whitelisted domain to Facebook settings please.
https://autoketing.freshdesk.com/support/solutions/articles/42000044933-why-have-i-connected-my-facebook-page-successfully-but-facebook-chat-box-still-does-not-work-
If you have any problem please contact us via email: win@autoketing.com
Best regards!
Autoketing team
The app doesnt help me, it never appears in my store... i dont know why, because its "active" all the time, never appears in the pc version of my page, neither in the mobile version.
Dear Magenta Glamour,
We very sorry, our tech team is checking your site, maybe it conflict with other app, we will contact you when found your problem
Autoketing team
Regards!
I dont find any help by chat, I spent half a day to try connect the chat on my website, and i can't. I have done that easily with your product on an other website but not with the new one, Mystery..but no help by chat ;-)
Dear Exclusive Goods Auction,
Thanks for your feedback. We are very sorry for the delay in response. It's because we have a different timezone. Please sympathize for us. Our supporter will contact you soon to resolve the issue.
Regards!
Autoketing team
Customer Service is non existent. I have tried for days and received no assistance. I know it was the holidays but I should have gotten some help.
The chat seems to only work on a computer.
I turned the mobile option on but it does not seem to work.
The support is made by a 12 years old kid probably. It says the problem is fixed, but they dont even did NOTHING. The last message they will send to you is that Facebook is the source of the problem and they cant do nothing, when the problem is actually on their end.
Shit support, the worst i've ever seen, dont bother using this.
Dear Fuss Company®,
We very sorry about that, your problem about change response time for Facebook Page settings, for now Facebook api has changed and Facebook removing that setting. We will working for update our app as soon as possible.
If you have any other problem please let me know via email win@autoketing.com or chat with us
Best regards!
Autoketing team