Facebook Chat Box ‑ Chatbot , 505 reviews

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
    409
  • 10% of ratings are 4 stars
    51
  • 3% of ratings are 3 stars
    13
  • 1% of ratings are 2 stars
    6
  • 5% of ratings are 1 stars
    26
What merchants think

Feedback submitted

Merchants appreciate this app for its easy use, customization, and mobile compatibility. They value its seamless integration with Facebook Messenger and direct communication with customers. The chatbot feature is praised for handling simple customer queries, saving merchants time. The support team is noted for their quick and helpful responses. Some merchants report improved conversion rates and increased sales due to the app's ability to identify and fix store issues. The app is also commended for not including its own branding on the chat box.

October 9, 2019

chat shows up on website but customers are unable to press the icon. If this gets fixed I will update this review.

Ape Industries MTB Straps
New Zealand
1 day using the app
Autoketing replied October 10, 2019

Thanks for your feedback. We sent you an email to support you and solve the issue.
Look forward to hearing from you.
Kind regards

April 18, 2019

very easy setup installation of all services was very quick and simple but also good to use and fast to get started with the help bideos

Love At First Pet
United States
About 10 hours using the app
Autoketing replied April 18, 2019

Dear Love At First Pet,

Thanks for your review, your feedback is our motivation!

Autoketing team,
Regards!

January 27, 2023

after playing around with the app settings it is not showing up on my page.
www.jjzdesignz.com.au.

JJ'z Designz
Australia
About 3 hours using the app
Autoketing replied January 27, 2023

Thanks for your review. Do you turn on app embed in theme?
Please read this instruction https://autoketing.freshdesk.com/support/solutions/articles/42000081459-how-to-set-up-facebook-chat-box-marketing-
We will contact you to support further.

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