Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy use, customization, and mobile compatibility. They value its seamless integration with Facebook Messenger and direct communication with customers. The chatbot feature is praised for handling simple customer queries, saving merchants time. The support team is noted for their quick and helpful responses. Some merchants report improved conversion rates and increased sales due to the app's ability to identify and fix store issues. The app is also commended for not including its own branding on the chat box.

Edited February 20, 2019

I used this app to make more confident my page and works really nice.
I recomended to everyone really nice.

qualitycostumes
Spain
17 days using the app
February 25, 2019

Otimo app... ainda estou começando a minha experiencia... me parece muito.
logo mais retornarei com uma avaliação mais detalhada... obrigado.

Gostei Comprei Online
Brazil
8 days using the app
August 31, 2018

It's a great app for connecting with your customers.

Ipowercases
Nigeria
6 days using the app
October 12, 2020

aplicativo muito bom ainda gratuito so tenho a agradecer, pôs ainda estou descobrindo mais sobre o app

ViperX Oficial
Brazil
6 days using the app
Autoketing replied October 14, 2020

Thanks for your feedback.
Please contact us if you're confused while setting up features.
We're ready to help.

Regards,

October 22, 2018

It's a good app. for beeing closer to customers. I did not check it exactly. I will send my revievs if it will be necessary.

eruption design
Türkiye
5 days using the app
February 28, 2022

Works well as expected and on top of that, it's free. However, the icon jumps a bit after page reload, but I see this happens in other apps too, wondering if this can be improved.

Au Sexy Forever
Australia
3 days using the app
Autoketing replied March 1, 2022

Thanks for your feedback. Our team will try to improve the app.
Please contact us if you have any questions.
We're pleased to support you.

May 9, 2019

I added this app so I could utilize Facebook messenger chat for my store. Setting it up was easy and everything and it works decently. My biggest complaint and reason I got rid of it is because you only have the option to have the chat bubble at the bottom of your store. I already have other features there and not being able to move it just made it cluttered. I found other chat apps that allow me to put it in different locations.

Teosmilee shop
Spain
2 days using the app
Autoketing replied May 9, 2019

Dear Teosmilee shop,

Thank you for your great review, your feedback is our motivation!
Besides, about the position, you can adjust it on the "high position" field on the settings.
If you have any question, leave a message on the live chat on your dashboard or email us. I'm always willing to help you!

Autoketing team,
Regards!

May 8, 2019

I added this app so I could utilize Facebook messenger chat for my store. Setting it up was easy and everything and it works decently. My biggest complaint and reason I got rid of it is because you only have the option to have the chat bubble at the bottom of your store. I already have other features there and not being able to move it just made it cluttered. I found other chat apps that allow me to put it in different locations.

Barn Burner Apparel
United States
2 days using the app
Autoketing replied May 8, 2019

Dear Barn Burner Apparel,

Thank you for your great review, your feedback is our motivation!
Besides, about the position, you can adjust it on the "high position" field on the settings.
If you have any question, leave a message on the live chat on your dashboard or email us. I'm always willing to help you!

Autoketing team,
Regards!

January 5, 2019

4/5 stars

My GTMetrix.com review is telling me that.
Isn't it possible to compress ?

Enable compression for the following resources to reduce their transfer size by 152.2KiB (65% reduction).

Compressing https://autoketing-production-sdk.appspot.com/dist/build.main.6XXXXXXXXXX17f484.js could save 152.0KiB (65% reduction).
Compressing https://storage.googleapis.com/asset-production-autoketing/facebook-chat-box/sdk/XXXXX.myshopify.com.json?15XXX7302937v2.0.8 could save 288B (39% reduction).

TrendGearTomorrow
Germany
1 day using the app
April 21, 2019

great app helps you to manage your daily work , it will make your work easy to control , auto-reply conversation and more . Thanks

Imy access
Morocco
1 day using the app
Autoketing replied April 21, 2019

Dear Imy access,

Thanks for your review, your feedback is our motivation!

Autoketing team,
Regards!