Facebook Chat Box ‑ Chatbot , 505 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy use, customization, and mobile compatibility. They value its seamless integration with Facebook Messenger and direct communication with customers. The chatbot feature is praised for handling simple customer queries, saving merchants time. The support team is noted for their quick and helpful responses. Some merchants report improved conversion rates and increased sales due to the app's ability to identify and fix store issues. The app is also commended for not including its own branding on the chat box.
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Does what it says and has more customization than most similar apps in it's league. Helps with abandonment
I used this app and help me to improve the experience to my customers. I will be nice to set more options like when and where I want the chat box appearing. Sometimes is too much intense and that disturb the customer in my opinion. I highly recommend this app though
I use this app to be more engaging with online customers. It's been great so far. I would recommend it to anyone.
Thank you for taking the time to give us a review, your feedback is highly respected and it helps our team maintain outstanding quality levels for our customers.
Your friend,
Autoketing Team.
Eventually, it worked. Support staff responded fast. It didn't work at first I THINK because of domain whitelisting through Messenger API so it would be helpful if the documentation included a part on how to format the whitelisted domain.
Dear MonsterInkTattoo,
Thanks for your review, your feedback is our motivation!
Autoketing team,
Regards!
Je ne sais pas je viens juste de l'installer donc pas de statistique pour l'instant je reviendrais vers vous quand je l'aurais essayer merci
I wish that this app did NOT allow the customer to continue as a guest. EVERY customer continues as a guest. Even if they could continue as a guest but type their name in so we have a starting point, that would be great. Other than that it seems to work pretty good.
Thanks for your feedback. You cannot remove the guest mode. We published an instruction article to help merchants hide that mode. Please read https://autoketing.freshdesk.com/a/solutions/articles/42000079055
Contact us if you have any questions
Regards
Would be amazing if we can put a link on the welcome message because we need the visitor to fill in a few fields so we can better assist them
Just installed it. Hope it works well. If not then I will return with a lower rating. If it works great... then 5 stars it will be.
Very nice app to use! Didn't had any problems with installing the app and so far it works pretty fine for me!
Awesome app, easy to install, easy to use, great customer service. If you are not using this app as of yet you need to!