Facebook Chat Box ‑ Chatbot , 500 reviews

Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
    408
  • 10% of ratings are 4 stars
    51
  • 3% of ratings are 3 stars
    13
  • 1% of ratings are 2 stars
    5
  • 5% of ratings are 1 stars
    23
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, customization, and seamless integration with Facebook Messenger. They value its real-time communication feature, which improves conversion rates. The chatbot function is praised for automating responses to customer queries, enhancing service efficiency. Many commend the support team for their prompt and helpful assistance. The app is widely used across various industries, contributing to customer trust.

August 5, 2020

This used to be great but recent update RUINED the app. Now it gives customers an option to sign in as a guest so whenever they refresh their screen the chat ends and they have to start a new one. Because of this, I have to respond to the same messages multiple times in a row.

FILTERWEARS
United States
Almost 4 years using the app
Autoketing replied August 7, 2020

We're very sorry for the inconvenience. We cannot interfere with the update of Facebook.
Please sympathize for us
Best regards

Autoketing team

November 22, 2019

haven't used it yet ill update my review once I have used it and see the impact it has on my business.

Meka Unique
United Kingdom
About 2 months using the app
Autoketing replied November 29, 2019

Thanks for your feedback. Please contact us if you have any questions.
Please update the review if you're satisfied with our app.
Kind regards
Autoketing team

January 22, 2019

We were using the app in 2018 and it was perfect.
Beginning in 2019, it stopped working because of a conflict w/using parts of the messenger sales channel (obviously not the chatbox for the website part, but customizations on facebook) and Shopify said the conflicts could not be resolved, and so did Autoketing. Very sad.

North & Main Clothing Company
United States
About 1 month using the app
September 24, 2022

App doesnt work on my store and no one is around to help me because of the time difference. Needs to have more people working for the app so you can help people in other countries who want to use it.

Shaggy Jack's
Canada
5 days using the app
Autoketing replied September 24, 2022

We are very sorry for the inconvenience. We will support you as soon as possible. The difference in timezone affects the speed of response.
I will contact you after our tech finds out the error.
Please keep our app being installed.

Thanks a lot

March 30, 2019

i can´t use it sadasdasdasdasdasdasdasdasdsadasdasdasdasdasdasdasdadsasdasdasdasdasdasdasdasdasdasdasdasdasd

Petsdigree
Chile
About 1 hour using the app
Autoketing replied March 30, 2019

Dear Petsdigree,

We very sorry hear that, could you please explain more detail, or chat with our support in dashboard please or check below document:

https://autoketing.freshdesk.com/support/solutions/42000045394

If you have any problem please contact us via email: win@autoketing.com

Best regards!
Autoketing team

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