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Originally worked well - However then started having constant issues, not self syncing, always having to chat with support. Then the app stopped working completely, no communication from the team, continued to be charged without anything happening. Terrible service.
Hi.
I'm sorry to hear you had such a frustrating experience with our app, that's not what we like to hear. Your feedback is important to us, and we want to address your concerns promptly.
As the app could not sync the Events from Facebook, we have updated a new feature for the app to help you update events manually, I hope this helps. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at contact@omegatheme.com
Thank you,
The Omega support team
Thank you for bringing this to our attention.
Event display works great. Integrated communication with the dev gives you great support. A+++ recommended. The developer is quick to reply.
We really like that this feature enables our e-commerce site to engage with our audience by hosting free workshops via Facebook. We didn't need to pay a huge amount to design our own online workshop page and this app came in super handy. I also had very quick, helpful and prompt responses from the OmegaTheme team and was served by a fantastic real person called Kaylee who messaged me immediately on mutliple occasions when I needed help. She went above and beyond.
Hi Neau Collective,
We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Omega Team
Worked great and then stopped working. I reset everything, even creating a new Facebook app id for it. I asked for support and received none. Guess I'll be looking for a new solution.
UPDATE: Facebook is requiring new information to be created with the APP ID required to use this Omega app. I did a bit of research and found how to resolve my issues. So my app works again. But Omega definitely needs to make an update to their documentation as it is outdated and not helpful in actually completing your app id request with Facebook for use with this app.
Hi there,
Thanks for taking the time to leave a review for us and we would like to extend to you our most sincere apologies regarding the problem you had while using our app. We are really appreciate your feedback to make our app better for users.
If you need any support, please feel free to let us know.
Best regards,
Kaylee
Ran into a couple of issues with the facebook connection and Joy was very helpful via the easy to use support chat service.
We love helping Shopify Merchants and we truly appreciate you using our app! 🚀🚀🚀 Thank you so much for the positive feedback and 5-star review! 🥰
Much appreciated,
Joy
Im using this app to sync my events that are already on my Faebook event page to the event page on my website. At first I had a hard time following the directions as I have only a little html experience, but after contacting support, he walked me through it and now its working great! Ive been looking for a long time for an app like this!
This app is so intuitive and easy to use, also the support team are always ready at the drop of a hat to support :)
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 stars as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!
This is a great app. Good tutorial to show you how to get connected, and I had one issue, and they fixed it for me immediately. Highly recommend this app!
Hi, your comments have been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.
Great developer. Easy to work with. Made my event calendar from FB shine on my website. Lots of options for customization, too. 5 stars!
We had an issue with connecting the app to Facebook. Joyce and her team was able to get everything up and running correctly for me, quickly and easy! Couldn’t ask for anything more.
Started having troubles with the app 2 weeks after using. I'm told it no longer works/syncs with facebook and have to make events inside the calendar itself.
Hello.
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your feedback about the app. We are sorry for any inconvenience this issue caused you.
The root cause of this issue, as explained by our development team, remains unclear at the moment. However, it has come to our attention that users with Facebook accounts from the United States, United Kingdom, Canada, and New Zealand are unable to connect. This could be due to certain Facebook policies or recent API updates that our team is currently investigating and will figure out a solution soon.
I understand that you may already know that we have devised a temporary solution in the app to help you create an Event manually. I hope it still helps you stay with our app til there is a new update for the app to overcome this situation.
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!
Sincerely,
Kaylee, Leader of Customer Support
Please check and let us know if you need any further assistance.
We are sorry again for any inconvenience caused.
Best regards,
The Omega Support Team