Rezensionen (19)

Gesamtbewertung
3,8
Anzahl pro Bewertungsstufe
  • 79 % der Bewertungen sind 5 Sterne
  • 0 % der Bewertungen sind 4 Sterne
  • 11 % der Bewertungen sind 3 Sterne
  • 5 % der Bewertungen sind 2 Sterne
  • 5 % der Bewertungen sind 1 Sterne
Bearbeitet am 26. November 2023

Originally worked well - However then started having constant issues, not self syncing, always having to chat with support. Then the app stopped working completely, no communication from the team, continued to be charged without anything happening. Terrible service.

Go Dive Tasmania
Australien
Mehr als 3 jahre mit der App
Omega hat geantwortet 21. Juli 2021

Hi.

I'm sorry to hear you had such a frustrating experience with our app, that's not what we like to hear. Your feedback is important to us, and we want to address your concerns promptly.

As the app could not sync the Events from Facebook, we have updated a new feature for the app to help you update events manually, I hope this helps. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at contact@omegatheme.com

Thank you,
The Omega support team

Thank you for bringing this to our attention.

30. Januar 2019

Event display works great. Integrated communication with the dev gives you great support. A+++ recommended. The developer is quick to reply.

RTB Event Group
Vereinigte Staaten
Etwa 3 jahre mit der App
2. Dezember 2020

We really like that this feature enables our e-commerce site to engage with our audience by hosting free workshops via Facebook. We didn't need to pay a huge amount to design our own online workshop page and this app came in super handy. I also had very quick, helpful and prompt responses from the OmegaTheme team and was served by a fantastic real person called Kaylee who messaged me immediately on mutliple occasions when I needed help. She went above and beyond.

Neau Collective
Australien
Mehr als 2 jahre mit der App
Omega hat geantwortet 21. Juli 2021

Hi Neau Collective,
We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Omega Team

Bearbeitet am 31. Oktober 2019

Worked great and then stopped working. I reset everything, even creating a new Facebook app id for it. I asked for support and received none. Guess I'll be looking for a new solution.

UPDATE: Facebook is requiring new information to be created with the APP ID required to use this Omega app. I did a bit of research and found how to resolve my issues. So my app works again. But Omega definitely needs to make an update to their documentation as it is outdated and not helpful in actually completing your app id request with Facebook for use with this app.

Rob Kaz Art Shop
Vereinigte Staaten
Etwa 2 jahre mit der App
Omega hat geantwortet 22. Juni 2020

Hi there,

Thanks for taking the time to leave a review for us and we would like to extend to you our most sincere apologies regarding the problem you had while using our app. We are really appreciate your feedback to make our app better for users.

If you need any support, please feel free to let us know.

Best regards,
Kaylee

20. Juli 2022

Ran into a couple of issues with the facebook connection and Joy was very helpful via the easy to use support chat service.

Alphabet Brewing Company
Vereinigtes Königreich
Mehr als ein jahr mit der App
Omega hat geantwortet 21. Juli 2022

We love helping Shopify Merchants and we truly appreciate you using our app! 🚀🚀🚀 Thank you so much for the positive feedback and 5-star review! 🥰
Much appreciated,
Joy

Bearbeitet am 30. Mai 2019

Im using this app to sync my events that are already on my Faebook event page to the event page on my website. At first I had a hard time following the directions as I have only a little html experience, but after contacting support, he walked me through it and now its working great! Ive been looking for a long time for an app like this!

Diverscity Clothing Co.,LLC
Vereinigte Staaten
Etwa ein jahr mit der App
6. März 2023

This app is so intuitive and easy to use, also the support team are always ready at the drop of a hat to support :)

Mane Specialist Bottleshop
Australien
12 monate mit der App
Omega hat geantwortet 6. März 2023

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 stars as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!

19. März 2023

This is a great app. Good tutorial to show you how to get connected, and I had one issue, and they fixed it for me immediately. Highly recommend this app!

The Crafty Shambles
Vereinigte Staaten
10 monate mit der App
Omega hat geantwortet 20. März 2023

Hi, your comments have been shared with our entire team at Omega. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.

3. April 2019

Great developer. Easy to work with. Made my event calendar from FB shine on my website. Lots of options for customization, too. 5 stars!

Republic Country Club
Vereinigte Staaten
8 monate mit der App
Bearbeitet am 7. Oktober 2023

We had an issue with connecting the app to Facebook. Joyce and her team was able to get everything up and running correctly for me, quickly and easy! Couldn’t ask for anything more.

Started having troubles with the app 2 weeks after using. I'm told it no longer works/syncs with facebook and have to make events inside the calendar itself.

Darkwater Games
Vereinigte Staaten
3 monate mit der App
Omega hat geantwortet 21. August 2023

Hello.

Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.

Our support team has just received your feedback about the app. We are sorry for any inconvenience this issue caused you.

The root cause of this issue, as explained by our development team, remains unclear at the moment. However, it has come to our attention that users with Facebook accounts from the United States, United Kingdom, Canada, and New Zealand are unable to connect. This could be due to certain Facebook policies or recent API updates that our team is currently investigating and will figure out a solution soon.

I understand that you may already know that we have devised a temporary solution in the app to help you create an Event manually. I hope it still helps you stay with our app til there is a new update for the app to overcome this situation.

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!

Sincerely,
Kaylee, Leader of Customer Support

Please check and let us know if you need any further assistance.
We are sorry again for any inconvenience caused.

Best regards,
The Omega Support Team