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We had an issue with connecting the app to Facebook. Joyce and her team was able to get everything up and running correctly for me, quickly and easy! Couldn’t ask for anything more.
Started having troubles with the app 2 weeks after using. I'm told it no longer works/syncs with facebook and have to make events inside the calendar itself.
Hello.
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your feedback about the app. We are sorry for any inconvenience this issue caused you.
The root cause of this issue, as explained by our development team, remains unclear at the moment. However, it has come to our attention that users with Facebook accounts from the United States, United Kingdom, Canada, and New Zealand are unable to connect. This could be due to certain Facebook policies or recent API updates that our team is currently investigating and will figure out a solution soon.
I understand that you may already know that we have devised a temporary solution in the app to help you create an Event manually. I hope it still helps you stay with our app til there is a new update for the app to overcome this situation.
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!
Sincerely,
Kaylee, Leader of Customer Support
Please check and let us know if you need any further assistance.
We are sorry again for any inconvenience caused.
Best regards,
The Omega Support Team