Answers ‑ A New Facebook Chat

Answers ‑ A New Facebook Chat

by Beeketing

Customer support with Live Chat, Chatbot, FAQs, & Order Status

4.8 of 5 stars(4390 reviews)

Free Facebook Live Chat

Allows you to provide on-site live chat via Facebook Messenger to solve complicated cases

Chatbot

The 1st AI chatbot for e-commerce that processes, understands, and responds to customers’ messages automatically 24/7

Help Center

Include FAQs and Order Status. Let customers resolve their questions in 01 simple step


About Answers ‑ A New Facebook Chat

►► Do you know 80% of customers’ questions involve order status and store’s policies?

Upgraded from the old Quick Facebook Chat, Answers uses Artificial Intelligence to automatically resolve that 80 % of your customers’ questions to make them 100% happy, giving you a higher conversion rate as a result.

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Deliver exceptional customer support with Live Chat via Messenger

Facebook Live Chat provides the cheapest and fastest way to support your customers, directly via Facebook Messenger with an on-site live chat widget. It is extremely helpful in helping you deal with complicated cases as you can provide engaging, authentic chats when supporting. Plus, you can always go back to conversation history in your Messenger’s inbox to build and maintain close relationships with those customers or follow up with some best-sellers to boost sales.

Reduce human support with the first Chatbot for E-commerce

Beeketing’s Chatbot uses Facebook Messenger platform to provide AI-powered customer support that helps you gain efficiency and reduce the cost simultaneously. Anytime customers make a request related to order cancellation, order status, or order return, Chatbot immediately identifies the problems and resolves them before you need to do anything. The advanced technology allows Chatbot to help your customers even when you’re offline. Thus, you can spend your time and energy dealing with more complicated cases or get going with other tasks. Quality and quantity are both checked!

Plus, Chatbot is the most direct tool to gain customer insights as it always collects and stores all their responses. These insights are extremely valuable in terms of letting you understand what exactly the customers want or why they are happy/unhappy with your store.

Be the leading business in facilitating self-service support with Help Center

Note: Help Center includes 2 features - Order Status and Searchable FAQs

Searchable FAQs is a search tool alive on your site that helps your customers find the answers to the common questions instantly, even during the peak time. This is because our smart keyword-detector works 24/7 to identify all the solutions related to that inserted keyword and show them the most “precise” results. Thus, their issues are solved instantly before you need to do anything.

Also a search tool, but Order Status allows customers to check their order status via Answers’ widget on your site. All it needs are the customers’ order number and their email address in order to show them a link to their delivery status’ page. As of result, this feature can free up 70% of your inbox with questions related to “Order Status”.

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Support efficiently and effortlessly with Answers. Get yours now!

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing

Free to install

Free Facebook Messenger Live Chat. $49/month for premium features (Searchable FAQs, Order Status, Chatbot)

Overall rating
4.8 of 5 stars
Based on 4390 reviews

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    1% of ratings are 1 stars

Most recent reviews

DealKart

it is a wonderful app for customer service and i am really impressed with what it has to offer and i can be connected with my customer easier. Thanks alot

Furbaby Crate

Nice and easy setup, free version is much more stable then Facebook free customer chat widget. Additional awesome features only a credit card swipe away.

Veruska Jewelry 925, LLC. All Rights Reserved

I just installed the app, I'll update on how it goes! It seems to be a very useful tool that allows you to delegate some of your messaging tasks to the tool.