Better eCommerce live chat
Provide real-time support to your customers via Facebook messenger from anywhere, at any time.
Improve customer satisfaction
Create personal connections with your customers. Develop lasting customer relationships.
Boost conversion rate
Much higher chances to close sales as you can live chat with customers to have them purchase more.
About Facebook Chat
►► Our Facebook Chat app will become Answers app soon with many awesome features coming in December. Stay tuned!
Provide live, instant and personalized customer support with Facebook messenger live chat app
More and more people prefer messaging platforms like Facebook Messenger over email, phone, and online chat, when it comes to communicating with brands. People check their Messenger inbox everywhen and everywhere, they believe that Facebook messenger leads to greater and more authentic conversations. That's why it is becoming a robust platform for social messaging and proved to be the future of engaging, nurturing, and selling to your customers.
Born with the idea to leverage Facebook Messenger to create friendly and instant communication with your customers and prospects, Facebook Chat is your key to customer satisfaction. Whether your customers have a pre-sales question or need to resolve an issue, they can initiate a conversation through Facebook Chat widget on your websites directly and seamlessly without losing the conversation’s history and context.
Turn conversations into conversions and boost up customer satisfaction
Answering customer questions instantly can help you build trust and provides opportunities to ‘upsell’. It creates a frictionless and familiar experience for your customers and lifts up your conversion rate at the same time.
Facebook Chat automatically loads the chat history between you and your customers which helps create a single experience for your customers and enables you to continue the conversation even after they have left your store. No need to capture their information to follow up, just use the same conversation in Messenger.
Build your Messenger Subscriber List and Get closer to customers
With Facebook Chat, you are chatting with their personal Facebook profiles, not just anonymous online accounts, so you can personalize your conversation for each of them. It’s never easier to get closer, build trust and establish relationships with your them like between friends.
As soon as the customers message your page, you are eligible to subscribe them to your Facebook messenger subscriber list - one of the most powerful new marketing channels.
More reasons to install Facebook Chat
- Super easy and simple to install, no coding required.
- Work seamlessly across the devices.
- Take up minimal space and resources on your site.
- Highly customizable: color, chat box icon, chat box position,...
See the app in action
Explore how the app works in an example store.View example store
Overall rating Based on 4246 reviews
Most recent reviews
Brilliant Eco Solutions
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
I just installed the app with no problems, very easy setup. Like very much what I see so far. I will put in another review after a couple of weeks using it.
nice app, it work pretty good on my store, helped me to multiplie my salles by 20%, u need to get this.